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Integrated Services Case Manager (Permanent) Invercargill

Ministry of Social Development
Job Category:
Customer services
Southland - Invercargill
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Integrated Services Case Manager - Invercargill Community Link

Permanent Position

Are you looking for an opportunity to make a real difference in the lives of New Zealanders? The Integrated Services Case Manager (ISCM) core function is to work with at-risk needs of families and individuals and link them to services to meet their specific needs and requirements.  These clients are referred through Case Managers. 

ISCMs work closely with key agencies to comprehensive plans to address clients' needs, monitor and report on these needs/progress/outcomes for these clients.  ICSMs are tasked to conduct detailed needs assessments on their assigned clients and make appropriate recommendations and referrals based on these assessments.

The intention is that the client will move into employment, reducing the time they spend on benefit. As a Case Manager in WFCM, you will be responsible for:

  • creating a plan to help each of your clients towards employment
  • meeting your clients regularly to help them make progress
  • completing all benefit administration (excluding benefit grants)
  • managing all reactive demand appointments for clients on your caseload

To be a successful ISCM you need to exhibit the following traits:

  • Strong client engagement skills
  • Sound judgement and decision-making abilities
  • Networking skills and ability to build effective partnerships with internal and external stakeholders, this includes running Practice group Meeting with key organisations

From a functional perspective we are looking for:

  • Good insight and understanding of the regional and local economy and labour markets
  • Detailed knowledge and experience in identifying, processing and maintaining benefits, with a focus on full and correct entitlements
  • Sound knowledge of relevant legislation and understanding of how it applies to clients/families
  • In depth knowledge of work activity and social service providers
  • Demonstrated ability to analyse data from multiple sources and write quality reports fit for purpose


You will need to hold a current drivers licence and be prepared to drive the Ministry's vehicles if required.

How to apply

Internal candidates: Please apply through your myHR portal at work.  Please apply with your CV and cover letter. 

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

All internal and external candidates in your cover letter please ensure you address the Key Accountabilities in the Position Description and tell us why you would be a great Integrated Services Case Manager.  Your cover letter is an important part of our shortlisting process.

For questions please contact Trinity Mennell on or (03) 948 7739.

Applications close Wednesday 23rd May 2018

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