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Case Manager (Permanent) Hawera

Ministry of Social Development
Job Category:
Customer services
Taranaki - Hawera
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Employer Website:

Job Description

Case Manager - Hawera


Permanent, Full Time


  • Engage with clients to support them into work, training and community participation
  • Fast paced, challenging and rewarding environment
  • Be part of an organisation that makes a difference in the lives of New Zealanders


About the Role

As the face of the organisation, you'll engage with and work alongside clients to support them into work, training and community participation. You'll also ensure people receive their correct income support entitlements.

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview 8-10 people, all with different circumstances. You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you have the ability to positively influence people's lives.


Skills and Experience

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills. You'll need to be fast and accurate with data entry and able to use a variety of technology systems to ensure our clients get the right assistance for their situation.


You can:

  • develop trust and rapport quickly
  • see and develop potential in others
  • plan and organise your day well
  • learn new systems and processes quickly
  • make good decisions and solve problems
  • deliver exceptional customer service.



We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.


How to apply 

Internal MSD Employees – please apply through your myHR portal at work. 

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

Both internal and external candidates please apply online with your CV and cover letter.  Your cover letter is an important part of our shortlisting process. In your cover letter please ensure you address the Key Accountabilities and Success Factors and tell us why you would be a great Case Manager.


If you have any questions about the role please contact Marie Gradwell on or (06) 902 2799.


Applications close: Wednesday 27th June 2018 at 10.00pm.

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