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Case Manager (Permanent & Fixed Term) - Rotorua, Bay of Plenty

Ministry of Social Development
Job Category:
Customer services
Bay of Plenty - Rotorua
Bay of Plenty
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Ministry of Social Development

Case Managers – Rotorua, Bay of Plenty Region

Permanent  and Fixed Term Contract (until 28 February 2019)

Full Time (37.55 hours per week) 

Job Ref: 24704

  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.

We‘re hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. We have opportunities for Case Managers to join our Bay of Plenty Regional team on a permanent or fixed term basis, based at Rotorua Community Link.

About us

The work we do here at the Ministry of Social Development is unique and in some way, we touch the lives of most New Zealanders at some stage. Our work is challenging with high risks, and high public expectations - but we are passionate about it. We're always on the lookout for people who share our enthusiasm, can work at pace and enjoy customer service.

About the role

As a Case Manager you will support New Zealander's into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services. You will manage a caseload of clients and be available to provide them with great service. This includes managing pre-booked appointments and emergencies.

What skills do I need to be a Case Manager?

You need to be able to work at pace and make good decisions, often in isolation. Strong relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.

What are the benefits of being a Case Manager?

The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work.  

We offer

  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Starting salary approx. $43k to $50k per annum (in line with your skills and experience).

How to apply

Please apply online and upload your CV.

A cover letter is not required for this role; instead you need to answer two additional questions in the application form:

  1. Why do you want to be a Case Manager?
  2. Give an example of a time you provided exceptional customer service.

Please note: If you currently work for MSD you will need to apply through your myHR careers portal at work so your application connects to your internal profile.

Applications close:  Monday 23rd July at 10.00pm

For a further discussion about the role contact Jacqui on (07) 921 8061.

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