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Customer Service Representatives (Permanent)

Ministry of Social Development
Job Category:
Social, welfare & community
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Customer Service Representatives
Work and Income Christchurch Contact Centre
Ministry of Social Development
Permanent, Full Time (37.55 hours per week)


We‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. We need motivated, strong communicators to provide exceptional customer service to our clients over the phone.


About the role


Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support.


You will work full time rostered shifts with varying times within the below days and timeframes:


  • Monday to Friday 6.55am to 10.00pm and
  • Saturday 7.55am to 6.00pm



About you


You enjoy providing great customer service and finding solutions for clients through the best channels. Working in a fast paced environment you will manage customer's queries, navigate through computer systems and type notes. You will have great listening skills, attention to detail and will treat everyone with empathy and kindness. 




  • Comprehensive induction and on-going training
  • Regular coaching and development opportunities
  • Starting salary is $42,862 per annum
  • Salary can increase to a maximum of $58,370 through performance progression.


How to apply


Please apply online with your CV.  A cover letter is not required; instead you will be asked to address two additional questions in the online application form as below:


  1. Why do you think you would be a great CSR? and
  2. Why are the Contact Centres important for the Ministry?


Please note:


  • To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa (this role has level 4/5 ANZSCO classification)
  • If you currently work for MSD, you need to apply through your myHR careers portal at work so your application connects to your internal profile
  • The planned start date for successful applicants is Monday 8th October 2018
  • If you have any queries please contact Michelle Russell on (03) 963 8401 or



Applications close: Tuesday 21st August 2018 at 10.00pm.


Job Ref: 25330

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