<< Back to Search Results

Case Manager (Permanent) Masterton

Ministry of Social Development
Job Category:
Customer services
Wellington - Masterton
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Case Manager - Masterton

Permanent, full-time

About the Role

As the face of the organisation, you'll engage with and work alongside our Seniors clients to ensure they receive their correct support entitlements.

Our clients come from a wide range of backgrounds and cultures. On any given day you'll interview clients, either over the telephone or face to face, all with different circumstances and receiving different types of support from us.   You'll work with clients to empower them to achieve their goals and to take steps towards a better future.

Every day is busy and demanding but very rewarding as you have the ability to positively influence people's lives.

Skills and Experience

You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills. You'll need to be fast and accurate with data entry. Also you will need a good understanding of a variety of technology systems, and have the ability to support clients in the use of systems as they move to become more independent when applying for assistance.

You will bring to the role:

  • Strong interpersonal skills and an ability to develop trust and rapport quickly
  • Sound decision making and problem solving skills
  • The ability to adapt in a changing environment
  • Sound computer skills and the ability to learn new systems and processes quickly
  • Exceptional customer service skills


We are committed to providing you with a positive work environment and will work with you to achieve excellent results for clients, the team and you. We'll give you great training, support and on-going professional development. You'll work with like-minded people who want to get great results for New Zealanders.

How to apply 

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

All external applicants please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

Please apply online with your CV and cover letter.  Your cover letter is an important part of our shortlisting process. In your cover letter please ensure you address the Key Accountabilities and Success Factors and tell us why you would be a great Case Manager.

If you have any questions about the role please contact Michele Eades (Service Centre Manager) on  or (06) 946 9141

Applications close Wednesday 22nd August 2018

Apply To:

<< Back to Search Results