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Service Centre Managers (Permanent)

Employer:
Ministry of Social Development
Job Category:
Managers
City/Town:
Auckland - Auckland
Region:
Auckland
Job Type:
Ongoing - Full Time
Posted Date:
09-Oct-2018
Closing Date:
19-Oct-2018
File Attachment:
File Links:
Employer Website:

Job Description

Service Centre Managers – Auckland Region
Ministry of Social Development
Permanent, Full Time

 

  • Lead through a principles based approach
  • Culture of continuous improvement
  • Provide leadership and deliver performance

 

We are looking for exceptional people leaders who have an engaging and positive approach to lead our complex and fast moving service centres across Auckland Region.

 

About us

We have an important role to play. Every decision we make impacts New Zealanders' lives. We need to get it right the first time so we have capacity to assist those who need our support most.

 

About the role

As a Service Centre Manager you will lead a team of dedicated professionals to deliver outstanding customer service to New Zealanders. You enjoy leading from the front and encouraging service excellence at every opportunity. You will play a key leadership role in an integrated service response. Our five principles (Kotahitanga, Manaakitanga, Whakanui, Whakawhanaungatanga and Hononga) guide you and your team towards success.

 

Reporting to a Regional Director you'll:

  • provide strong, effective leadership to a Service Centre, ensuring we're working as one, Kotahitanga
  • lead the operation effectively and responsible for overall site performance,  including the successful implementation of  Service Delivery and Ministry initiatives
  • create a welcoming and positive environment for our staff – where we look after each other, Manaakitanga, and provide a fantastic service to New Zealanders that need our help
  • motivate, inspire and influence those around you to achieve/exceed targets and expectations – and then take time out to celebrate your successes, Whakanui
  • provide guidance, support and coaching to develop the leadership capability in your teams
  • build relationships with other MSD teams to make sure we're connected and delivering an integrated service, Whakawhanaungatanga
  • be committed to continuous improvement - always connecting back to our purpose, Hononga, and looking for better ways of delivering our services.

 

You will also be involved in:

 

  • recruitment and training of new employees
  • performance management and providing individualised coaching
  • assisting in the completion of regular assessments
  • monitoring and reporting on performance at an individual, team and unit level
  • advancing the professional development of the team
  • supporting wider MSD initiatives.

 

Benefits

 

  • supportive, collegial environment
  • •regular coaching and development opportunities
  • competitive salary in line with skills and experience.

 

How to apply

 

Please apply online with your CV and cover letter. In your cover letter please tell us about a time you took a team from being ‘good' to 'great'.

 

Important notes:

 

  • All applications must be made online
  • If you currently work for MSD please apply through your myHR careers portal at work so your application connects to your internal profile
  • For a further discussion about the role contact Jo Anne on (09) 917 7753.

 

Applications close: Friday 19th October 2018 at 10.00pm

 

Job ID: 26135

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