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Case Manager (Permanent)

Ministry of Social Development
Job Category:
Community Services
Southland - Invercargill
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Case Manager – Invercargill
Ministry of Social Development
Permanent, Full Time (37.55 hours per week)
Job ID: 27203


  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.


Effectively manage a caseload of clients to enable access to financial support, employment, training and development opportunities.


About the role


As a Case Manager you will support New Zealander's into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services. You will manage a caseload of clients and be available to provide them with great service. This includes managing pre-booked appointments and emergencies.


We have an opportunity in our team for a person who is dependable to their core, with enough grit and tenacity to show up and work hard every day even when the going is tough. The work we do here at the Ministry of Social Development is unique and in some way, we touch the lives of most New Zealanders at some stage. Simply put, people count on us.


What skills do I need to be a Case Manager?


You need to be able to work at pace and make good decisions, often in isolation. Good relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.


What are the benefits of being a Case Manager?


The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work. 


We offer:


  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Starting salary $46,688 to $52,524 per annum (in line with your skills and experience).


How to apply


Please apply online and upload your CV. A cover letter is not required for this role; instead you will be asked to answer these two questions in the application form:


  1. Why do you want to be a Case Manager?
  2. Describe a time you provided exceptional customer service.



Important notes:


  • This is open to NZ Citizens or Permanent Residence holders only (this is a Level 4/5 ANZSCO role)
  • If you are a current MSD employee you must apply through your myHR careers portal at work so your application connects to your internal profile
  • For a further discussion about the role contact Stephen on (03) 948 7746 and quote job reference 27203.


Applications close:  Monday 28th January 2019 at 10.00pm

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