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Case Manager - Whangarei

Ministry of Social Development
Job Category:
Customer services
Northland - Whangarei
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Case Manager – Whangarei

Permanent, Full Time (37.55 hours per week)


  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.


About the role

As a Case Manager you will support New Zealander's into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services. You will manage a caseload of clients and be available to provide them with great service. This includes managing pre-booked appointments and emergencies. We have an opportunity in our team for a person who is dependable to their core, with enough grit and tenacity to show up and work hard every day even when the going is tough. The work we do here at the Ministry of Social Development is unique and in some way, we touch the lives of most New Zealanders at some stage. Simply put, people count on us.


What skills do I need to be a Case Manager?

You need to be able to work at pace and make good decisions, often in isolation. Good relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.


What are the benefits of being a Case Manager?

The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work.  


We offer:

  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Salary Range $46,688 to $64,196 per annum (in line with skills, experience and performance).


Please apply online and upload your CV. A cover letter is not required for this role; instead you will be asked to answer these two questions in the application form:


  1. Why do you want to be a Case Manager? (Max. 4000 characters)
  2. Describe a time you provided exceptional customer service (Max. 4000 characters)


Important notes:

  • This is open to NZ Citizens or Permanent Residence holders only (this is a Level 4/5 ANZSCO role)
  • If you currently work for MSD, please apply through your myHR careers portal at work
  • For a further discussion about the role contact Sheryll on (09) 983 0537 and quote job reference 27202.


Applications close:  Monday 21st January 2019 at 10.00pm

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