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Operational Support Advisor

Ministry of Social Development
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Operational Support Advisor


  • Providing robust advice for tenancy reviews and other housing processes to support our housing teams across Service Delivery
  • Support the delivery of housing services to our clients
  • Work in a small dynamic team
  • Permanent role, Wellington based.


An opportunity has arisen for an Operational Support Advisor to provide advice and support for our tenancy review process to ensure we are delivering on our key housing goals and objectives within the Client Service Delivery team. You will have a key part to play on tenancy reviews for Service Delivery staff.


In this role, you will:


  • Provide advice and support nationally and regionally on the tenancy review functions to improve end to end client service delivery
  • Analyse, review and recommend options for the planning and implementation of our delivery of housing products and services
  • Provide risk advice and support, identifying issues that may impact on work programmes and delivery
  • Have great relationship management skills, with the ability to engage and influence at all levels
  • Proven experience delivering quality work to tight deadlines
  • Utilise your specialist knowledge and understanding of MSD's systems, processes and legislation.



If you have a sound knowledge of Service Delivery, excellent communication skills and a focus on continuous improvement, we'd like to hear from you.


How to apply


To apply, click the 'Apply Now' button to upload your CV and cover letter outlining your suitability for this role.  All applications must be made online. If this is not possible or if you have any queries, please contact us at


Applications close Sunday 24th February 2019


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