<< Back to Search Results

Case Manager, Seniors (Permanent), Lower Hutt

Ministry of Social Development
Job Category:
Customer services
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Case Manager, Seniors Team – Lower Hutt
Permanent, Full Time Job Ref: 27546


  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.


As a case manager in the Senior's Team your role is assessing financial assistance to support clients in retirement, including making referrals to support agencies.


About the role  

You will ensure that your clients are receiving their full and correct entitlements and that they have access to emergency grants and support if required.  Lower Hutt services a large number of clients.  A broad knowledge of financial assessments and overseas pensions is essential. You will also work closely with community groups supporting Seniors clients.


What skills do I need to be a Case Manager?  
You need to be able to work at pace and make good decisions, often in isolation. Strong relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.

What are the benefits of being a Case Manager?
The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work.

About us
We work together to make a difference for New Zealanders. Whether that's helping someone get sorted financially so they can study, supporting someone into work, ensuring support is there for someone who can't work, helping one of our seniors by granting their entitlement to New Zealand Superannuation, or giving New Zealanders confidence that the system they fund is being used by people in genuine need.

We offer you  


  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Salary range D $46,688 to $64,196 per annum (based on skills, experience and performance).

How to apply

Apply online with your CV and cover letter that outlines your experience and motivation for the role.  Please ensure you address the Key Accountabilities in the Position Description.  Also, you need to answer the following questions:  

  1. Why do you want to be a Senior's Case Manager in Lower Hutt?  
  2. Describe a situation when you had to explain something to a person who was having difficulty understanding what you were saying.  What difficulties did you face?  How did you know that they understood you?


Applications close:  Sunday 24th February 2019 at 11:59pm


Please note: If you currently work for MSD please apply through your myHR careers portal at work.


For a further discussion about the role contact Nikki Leat, Lower Hutt Service Centre Manager, at

Apply To:

<< Back to Search Results