<< Back to Search Results

Case Managers (Permanent) - various locations across Nelson region

Ministry of Social Development
Job Category:
Customer services
Nelson - Marlborough - Nelson
Nelson - Marlborough
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
File Links:
Employer Website:

Job Description

Case Managers – various locations 5 x Permanent, Full Time/Part Time
Job Ref: 27543


  • Positions available in Nelson, Richmond and Motueka
  • Varied, fast paced, interesting, complex and rewarding work
  • Help solve problems and provide exceptional customer service to our clients
  • Competitive salary and regular professional development.


We‘re hiring people who are dependable to their core and who have the grit and tenacity to show up and work hard even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us. We have opportunities for Case Managers to join our teams in Nelson, Richmond and Motueka on a permanent basis.


About us  

The work we do here at the Ministry of Social Development is unique and in some way, we touch the lives of most New Zealanders at some stage. Our work is challenging with high risks, and high public expectations - but we are passionate about it. We're always on the lookout for people who share our enthusiasm, can work at pace and enjoy customer service.


About the role  

As a Case Manager you will support New Zealander's into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services.   You will begin your career assisting our clients to use our online services and working with them over the phone to manage some appointments. You will then have the opportunity to manage a caseload of clients and be available to provide them with great service.  Some Case Managers also facilitate seminars for groups of 15-20 people.


What skills do I need to be a Case Manager?  

You need to be able to work at pace and make good decisions, often in isolation. Strong relationship and negotiation skills are useful and you will be able to motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a fast paced, pressured environment and enjoy navigating through unexpected challenges.  You need to have strong facilitation, planning and organisational skills.


What are the benefits of being a Case Manager?  

The most significant benefit is being able to help people. It is an amazing feeling when you help someone get sorted financially; into work or ensuring support is there for someone who isn't able to work.  


We offer:

  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Starting salary approx. $46,688k to $64,196k per annum (in line with your skills and experience).


How to apply

Please apply online and upload your CV and cover letter that outlines your experience and motivation for the role.  Please ensure you address the Key Accountabilities in the Position Description.  Also, you will need to answer the following questions:


  1. Why do you want to be a Case Manager?
  2. Describe a time you provided exceptional customer service.


Applications close:  Friday 1st March 2019 at 11:59pm


Please note: If you currently work for MSD please apply through your myHR careers portal at work.


For a further discussion about the role contact Kylie Rhoden at

Apply To:

<< Back to Search Results