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Service Management Advisor

Tertiary Education Commission
Job Category:
Information / Records Management
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
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Job Description

Service Management Advisor (twelve months fixed-term)

If you're looking for your “why”, then come and join us at the TEC. We truly believe in the transformational benefits of education and vocational training – as a result we invest $3 billion a year in tertiary education and training, and seek to lift the skills and aspirations of all New Zealanders from ages 7 to 74.


We're looking for a Service Management Advisor for our Customer Contact Group. Our Customer Contact Group is responsible for ensuring a high standard of efficient and effective customer focused service, and building high levels of satisfaction and trust in the TEC.

What will you be doing?

  • Developing and mapping processes and procedures.
  • Documenting standard operating procedures.
  • Collaborating with teams across the TEC to drive continuous improvement.

What will you bring to the role?

  • Excellent written and verbal communication skills.
  • Intermediate to advanced level experience of Microsoft Word and Visio.
  • Experience in customer service delivery, ideally in a contact centre environment.
  • Ability to form and maintain successful working relationships within and across teams.

What will you get in return?

  • An opportunity to have a significant impact on the TEC's customer service and reputation.
  • $76k - $103k+
  • A range of benefits including flexible working options, additional leave and a wellness programme.


If this sounds of interest, please apply now. Applications close on Sunday 28 April 2019. For more information see the position description, or if you have any questions, please contact


The TEC is an equal opportunity employer and committed to providing a working environment that embraces and values diversity and inclusion.  Your unique talents and experience will help us deliver exceptional services to New Zealanders and we look forward to your application.

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