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Manager Claimant Support and Assessment, Permanent, Auckland

Ministry of Social Development
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
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Closing Date:
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Job Description

Manager - Claimant Support and Assessment (Auckland) 

Are you currently a senior leader working in NGO, NFP health organisation, whānau ora provider, iwi, hapū, or hold a senior management position? Join an organisation on their journey of building the mana of others and uplifting people in a way that honours others in a tika, aroha and pono way.

  • Do you have the mana, integrity and professionalism to embed real and sustainable cultural transformation?
  • Ability and the agility to apply tikanga Māori within a business setting?
  • Apply your extensive, senior leadership/management skill set.
  • Newly created position based in Takapuna, Auckland.

The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau - we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.

We do this by delivering social services and assistance to working age people, older people, and families, whānau and communities and through providing policy advice.

We serve over a million people, working out of centres all around the country.  It is likely that every New Zealander will come into contact with the Ministry at some point in their life.

Our focus is on:

  • Mana manaaki - building the mana of others and uplifting them in a way that honours their dignity.
  • Kotahitanga - partnering for greater impact; unity, togetherness, solidarity and collective action.
  • Kia takatū tātou - supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.

About the Historic Claims Team

MSD is responsible for the Historic Claims process. The Historic Claims team work with people who have been abused in State care, in particular the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.

MSD recently reviewed the way the historic claims process worked, undertaking a robust and far reaching consultation with current and previous claimants and key stakeholders which has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whanaungatanga, Manaakitanga and Pono.

Now that the Wellington team has been established, we are seeking to set up a new Historic Claims Trust team based in Auckland.  This team will be made up of highly culturally responsive people who are specialists in their field. You will be responsible for building, leading and supporting your newly appointed team. 

Key cultural transition is taking place across the organisation, and as such, this position requires those with a senior vocation within a cultural setting.  Highly operational, although also requiring an advisory and guidance focus, this position is pivotal to the positive cultural changes taking place and meeting the on-going needs and aspirations of others.

Steering a sustainable culture of change, from top down (and bottom up), embedding mātauranga Māori capability, this leadership position calls for a strong people leader who has a focus on management and development, and as such a proven track record managing people through change, process identification and optimisation are prerequisite.

You'll identify as working and leading in an agile manner and be accustomed to transforming ways of working in a more enhanced and streamlined way through a cultural lens. 

Skills and Experience are to include:

  • The mana, integrity and professionalism to embed real and sustainable cultural transformation.
  • The ability to operationalise strategy, harnessing a client centric approach.
  • The ability to transcend two world view lenses.
  • Past operational processes optimisation experience.
  • Previous experience setting up and leading a new team and embedding a high performing culture that encompasses tika, pono and aroha.
  • Extensive, leadership, guidance and mentoring skills.
  • A highly analytical, logical, and practical aptitude.
  • The proven ability to lead both people and processes in an agile manner.
  • The recognised ability to coach, develop and train.
  • Budgetary, workforce management and detailed reporting skills.
  • An understanding of the machinery of government.
  • The demonstrated ability as a people influencer.
  • Te Reo me ona tikanga Māori is highly advantageous.

Embedding Mana manaaki will form the basis of all you do, and be a central position to work from, and of course you'll be able to work between two, sometimes opposing world view lenses.

Naturally, you will have had extensive experience in a similar, senior position, and be looking for a career step forward.  A remuneration package is positioned to attract a senior skill set of respondents.

To view the position description, CLICK HERE.

How to apply

All applications should be directed to Mana Recruitment as we are partnering with them for these appointments.

For a confidential chat and applications please call or email Heather Walker on (09) 632 1108 or to apply, send your updated CV and covering letter to

Applications close on Monday the 3rd of June 2019 at 5.00pm.

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