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Case Manager Housing - Three Kings and Takapuna

Ministry of Social Development
Job Category:
Community Services
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Ministry of Social Development

Case Manager Housing – Three Kings and Takapuna

Permanent, Full Time (37.55 hours per week)


We have an opportunity for two Case Managers (Housing) to join our team on a permanent basis, one at Three Kings and one at Takapuna.


The role of the Case Manager (Housing) is to support people who are looking for help to secure affordable and stable housing, which can lead to outcomes in several other areas such as employment and health. This is predominantly a phone-based role and provides services to people in the Auckland region. As a Case Manager (Housing) you'll be responsible for assessing the needs of people applying for Public Housing, as well as for holding local knowledge on housing and providing options and advice. You will undertake Tenancy Reviews which involves a caseload of Public Housing tenants, reassessing eligibility and working proactively one on one stair casing people back into the private sector housing.



What skills do I need to be a Case Manager (Housing)?


You need to be comfortable working in a fast paced, pressured environment and have the confidence to make good decisions, often in isolation. Strong relationship and negotiation skills are essential, as is the ability to motivate and empower others to overcome barriers in a non-judgmental way. You need to be an excellent team player with amazing people skills, and someone who enjoys navigating through unexpected challenges. You will have experience identifying and assessing housing needs and have a good handle on the local housing market in terms of opportunities, demands and issues. You will need NZ Citizenship or Permanent Residency at the time of application as this is classified as a Level 4/5 ANZSCO position.


We offer you 


  • Varied, fast paced, interesting, complex and rewarding work
  • Induction and on-going training
  • Supportive team environment
  • Regular coaching and development opportunities
  • Salary range D $46,688 to $64,196 per annum (in line with skills and experience).


How to apply


Please apply online with your CV.  A cover letter is not required for this role; instead you need to answer two additional questions in the application form:


  1. Why do you want to be a Case Manager (Housing)? (Max. 5000 characters)
  2. In your view what are the issues facing our local housing market? (Max. 5000 characters)


Please note:

If you currently work for MSD you must apply through your myHR careers portal at work. For a further discussion about the role contact Lynley on (09) 917 7030 and quote job reference 28566.



Applications close:  Monday 27th May 2019 at 10.00pm


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