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Customer Service Representatives (Permanent), Lower Hutt

Ministry of Social Development
Job Category:
Customer services
Wellington - Hutt Valley
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Customer Service Representatives - Based in Lower Hutt Permanent, Full Time  


This role is to work in a new Ministry initiative where you are working for two MSD Contact Centres who have different peak periods. This means that you will work with StudyLink clients for six months of the year, and with Seniors clients for the other six months of the year. The initial season will be with StudyLink from October-March 2019/2020 and then onto Seniors peak season from March-September 2020.  


We‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. Our organisation plays an important role in supporting New Zealanders. Simply put, people count on us.


  • Are you passionate about Customer Service?
  • Do you have Contact Centre experience?
  • Do you have processing experience?


Applicants must be able to demonstrate they have the following skills and attributes


  • Empathy
  • Motivated to achieve goals
  • Adaptable and resilient
  • Team player
  • Reliable and committed
About the Role
Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people over the phone including those in vulnerable situations who need advice, information and urgent assistance. In line with legislation and policy you will respond to client requests with empathy and kindness. We support our clients to help themselves with online access.  


You will be required to navigate multiple systems, therefore your skills and ability to learn new systems and processes quickly are important.   The Contact Centres work in an integrated model supporting other contact centre units within the Ministry of Social Development.  Flexibility and the willingness to adapt and learn other processes is requiredFuture training will be provided to enable you to assist these other areas of the Ministry.

How to apply:


Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the essential skills and attributes of this job.


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as an internal candidate.

External applicants – please apply through the apply button and upload your CV and cover letter to our applicant tracking system.

All applications must be made online.

If this is not possible or if you have any questions, please contact or on (04) 931 5061.

Applications close on Friday 2nd August 2019

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