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Service Centre Manager - Canterbury

Ministry of Social Development
Job Category:
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Service Centre Manager – Canterbury
Permanent, Full Time


  • Lead people through a principles centred approach
  • Drive a culture of continuous improvement and service excellence
  • Deliver an agile, responsive and integrated service to New Zealand


MSD has an important role to play.  Every decision we make impacts New Zealanders' lives.  We need to get it right the first time so we have capacity to assist those who need our support most.


We are looking for an enthusiastic people leader to become a member of the Canterbury Leadership Team at Work and Income.  This is a permanent Service Centre Manager role based in the Canterbury region.


As a Service Centre Manager you will lead a team of dedicated professionals to deliver outstanding customer service to New Zealanders.  You enjoy leading from the front and encouraging service excellence at every opportunity.  You will play a key leadership role in an integrated service response.  Our five principles (Kotahitanga, Manaakitanga, Whakanui, Whakawhanaungatanga and Hononga) guide you and your team towards success.


Reporting to a Regional Director you'll:

  • Provide strong, effective leadership to a Service Centre, ensuring we're working as one, Kotahitanga
  • Lead the operation effectively and responsible for overall site performance, including the successful implementation of Service Delivery and Ministry initiatives
  • Create a welcoming and positive environment for our staff – where we look after each other, Manaakitanga, and provide a fantastic service to New Zealanders that need our help
  • Motivate, inspire and influence those around you to achieve/exceed targets and expectations – and then take time out to celebrate your successes, Whakanui
  • Provide guidance, support and coaching to develop the leadership capability in your teams
  • Build relationships with other MSD teams to make sure we're connected and delivering an integrated service, Whakawhanaungatanga
  • Be committed to continuous improvement – always connecting back to our purpose, Hononga, and looking for better ways of delivering our services


Additional functions:


  • Recruitment and training of new employees
  • Performance management and providing individualised coaching
  • Assisting in the completion of regular assessments
  • Monitoring and reporting on performance at an individual, team and unit level
  • Advancing the professional development of the team
  • Supporting wider MSD initiatives



  • Supportive, collegial environment
  • Regular coaching and development opportunities
  • Competitive starting salary (up to 100k per annum) in line with skills, experience and performance


How to apply:

Please apply online with your CV and Cover Letter. 

Please include in your Cover Letter your people leadership experience and how you would take a team from being ‘good' to ‘great'


Please note:

Current MSD employees – please apply through your myHR careers portal at work.


For a further discussion about the position, please contact Cindy Sun at


Applications Close: Wednesday 21st August 2019


Apply To:

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