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Service Manager - Centralised Services

Ministry of Social Development
Job Category:
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Ministry of Social Development

Service Manager – Centralised Services

Permanent based at Kordia House, Willis Street

Centralised Services provide processing support to Service Delivery and its clients, leveraging capability and capacity to deliver highly efficient and effective solutions across New Zealand.


Reporting to the Manager Centralised Services, you will be responsible for leading a team that administers people's entitlement to New Zealand Superannuation and supplementary assistance.  In addition to the day to day management of the team you will be responsible for ensuring key services are attained.


You will:

  • Be an experienced people leader, with experience in building capability
  • Be highly motivated and passionate about delivering strong client service
  • Establish and maintain working relationships, and work collaboratively with peers and support staff
  • Establish a high performance and results orientated culture within the team
  • Demonstrate strong communication and relationship management skills
  • Be comfortable operating in a fast paced and dynamic environment
  • A passion for business process re-engineering
  • Be comfortable dealing with ambiguity


As a member of the management team, Service Managers are expected to contribute to the overall management and strategic direction of the unit.

How to apply:

Please take some time to read and understand the following position description before applying:


External applicants: please click the apply now link to submit your application, along with your CV and cover letter.

Current MSD employees: please apply from a work computer, using your work myHR login.


Please apply with your current CV and a cover lettering outlining your relevant experience and skills. In your cover letter also provide an example of a time you took a team from being good to great and the strategies you used. Your cover letter is an important part of our shortlisting process.


If you have any queries, please contact Hina Lala


Applications close: Sunday 25th August 2019

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