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Central Processing Officers (Permanent) - Mangere

Ministry of Social Development
Job Category:
Auckland - Manukau
Job Type:
Ongoing - Full Time
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Job Description

Central Processing Officer – Housing and Income Support Unit, Mangere

Permanent, Full Time (37.55 hours per week)


We have opportunities for Central Processing Officers to join our processing team, with a start date of late September 2019.


About the role


As a Central Processing Officer you have an important role to play. Every action you take impacts New Zealanders lives. Our team is responsible for over 57 different work areas such as processing of Online Applications, Declaration of Earnings, Suppliers, Request for Information from IRD & NZ Police,  Authentication and Hardship. We liaise with many different and diverse groups of people. In addition to the processing work, we are responsible for answering the phone, making outbound calls as required and responding to email queries from various stakeholders such as Suppliers, ACC, MOJ, NZ Police, IRD and even clients.  




The central processing officer role is 37.55 hours per week across rostered shifts with varying start times between the hours of 6.55am and 10.00pm Monday to Friday and between 7.55am and 6.00pm on Saturdays. The current hours of operation are 7.00am to 6.00pm, Monday to Friday.


About us


The scope and breadth of the work we do here at the Ministry of Social Development is unique and in many ways, we touch the lives of most New Zealanders at some stage in their life's journey. We play an important role in supporting New Zealanders. Simply put, people count on us.


About you


You are professional, energetic, and able to interact and negotiate with a variety of clients over the phone while maintaining a customer service focus. Driven and determined to succeed you thrive on achieving outcomes. You navigate your way through computer systems with ease and enjoy taking ownership of your work and contributing to team performance. Flexible and agile in your approach you embrace change and learn from it. You are confident working with financial information and can accurately calculate and enter information into computer systems.




  • Comprehensive induction and on-going training
  • Regular coaching and development opportunities
  • Vibrant, diverse team environment
  • Great location, close to public transport, amenities and facilities
  • Starting salary $43,299 per annum with the potential to earn up to $59,537 per annum through performance based annual salary reviews.


How to apply


Please apply online with your CV. You do not need to upload a cover letter; instead you will be asked to answer this question in the application form:


As a Central Processing Officer you have received a Childcare Assistance Application task in your work queue. In the provider section of the form, they have ticked that the client is receiving Early Childhood Education Hours, but they have not stated how many hours they are receiving. You have tried to phone the client to discuss their application but they are not answering. What would you do next and why?


Please note


  • To be considered for this position you must be a New Zealand Citizen or Permanent Resident at the time of application as this is a Level 4/5 ANZSCO position.
  • If you currently work for MSD, please apply through your myHR careers page at work.
  • For a further discussion about the role contact Margaret on (09) 916 1757.


Applications close:  Wednesday 21st August 2019 at 10.00pm

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