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Senior Claimant Support Specialist & Claimant Support Specialist (Various vacancies)

Ministry of Social Development
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Senior Claimant Support Specialist & Claimant Support Specialist (Various vacancies)


Love a challenge? This is a unique opportunity to join our high performance-driven Takapuna, Auckland team.  Where you would make a real difference in this customer-centric role working and supporting claimants who have been unjustly treated in State care, in particular the care of Child, Youth and Family and its predecessors.


  • Newly established roles focused on providing high quality customer-centric service
  • Highly culturally competent – Te Reo me on tikanga Maori
  • Working closely with people to support them through the Historic claims process
  • Opportunity to travel and work closely with people to support them through their claims



About these roles


The Claimant Support team helps claimants through the Historic claims process and is the primary point of contact for them.  As a member of this dynamic and innovative team, you will provide end to end support from the initial point of contact, through to the completion of each claim. Specifically, you will provide support to claimants by listening about their experience in care, answering any questions they may have about their time in care and ensuring claimants are provided with the necessary support when they need it, while their claim is being considered. You will do this directly as well as by supporting the Senior Support Specialists.


As these roles involve working closely with claimants in their home locations, 50% of your time will be travelling, the other 50% of your time will be at our home base in Takapuna.



What you will need to succeed:


  • Are culturally responsive and have a sound understanding of tikanga Maori and te reo Maori
  • Have proven experience effectively working with individuals affected by multiple issues
  • Flexible and resilient with the ability to cope under pressure
  • Can make connections with people quickly and engage with them in genuinely meaningful ways
  • Can use their creativity and innovative flair to deliver the results we seek
  • Working collaboratively towards building a great claimant experience


In addition, the Senior Claimant Support Specialist will:


  • Take a lead role in talking with claimants about their experiences in care and providing feedback to them about the outcome of the assessment of their claim
  • Provide support, mentoring and guidance to Claimant Support Specialists
  • Manage any particularly complex cases


Relevant tertiary qualification or equal experience is desirable for those interested in a senior role.


If this sounds like you, have a look at our position description and consider applying!


If you would like to know more about this role, please send us an email to:



About the Historic Claims team


The Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have been unjustly treated in State care address concerns and abuse whilst in State care.


The ADRS is underpinned by the principles of Tikanga Māori, Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono.


This team will be made up of highly culturally-responsive people who are specialists in their field.



How to Apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.

All applications must be made online.  If this is not possible or if you have any queries, please contact us at 


Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.


External candidates – (including Oranga Tamariki - Ministry for Children employees) must apply directly through our MSD careers page at


Closing date:  Thursday 30 January 2020

Apply To:

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