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Senior Claims Assessor and Claims Assessor (Various vacancies)

Ministry of Social Development
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Senior Claims Assessor and Claims Assessor (Various vacancies)


Love a challenge? This is a unique opportunity to join our high performance-driven Takapuna, Auckland team, by using your writing and analysis skills to help claimants who have been abused and neglected in State care.


About the Historic Claims team


The Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants address concerns and abuse whilst in State care.


The ADRS is underpinned by the principles of Tikanga Māori, Mana, Aroha, Whakapapa, Whānaungatanga, Manaakitanga and Pono.


The team is currently made up of highly culturally responsive people who are specialists in assessing claims.


About these roles (Claims Assessor/Senior Claims Assessor)


You will collate information about a claimant's time in care by assessing and providing a recommendation to complete their claim. This role is pivotal to helping claimants.


What you will need to succeed:


  • Ability to review and interpret large amounts of complex and sensitive information to make informed decisions
  • Superb writing skills
  • Solution focused with strong problem-solving abilities
  • Strong attention to detail and positive attitude
  • Flexible and resilient with the ability to cope under pressure
  • Working collaboratively towards building a great claimant experience
  • Able to work in a team that is committed to upholding the principles of the Treaty of Waitangi, the development of a service that is culturally responsive and incorporates Tikanga Māori


In addition, the Senior Claims Assessor will:


  • complete the more complex claims assessments
  • provide peer review for assessments; and
  • provide support, mentoring and guidance to Claims Assessors


Relevant tertiary qualification or equal experience is desirable for those interested in a senior role.


If this sounds like you, have a look at our position description and consider applying!


If you would like to know more about this role, please send us an email to:


How to Apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form. Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the requirements of this job.


All applications must be made online.  If this is not possible or if you have any queries, please contact us at 


Internal MSD employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.


External candidates – (including Oranga Tamariki - Ministry for Children employees) must apply directly through our MSD careers page at


Closing date:  Thursday 30 January 2020

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