Police Communicator at NZ Police, Auckland

Mō tēnei tūranga mahi | About this role

Police Communicator

Auckland

Permanent, Full Time

Annual Salary Range $49,158 - $56,220

Job Requisition 1550

Summary:

Join a contact centre with true purpose, making a difference directly to New Zealand communities. Use your communication and problem solving skills to impact other Kiwi's lives every day.

Bullet points:

• Making our communities feel and be safer by taking phone calls from those in need
• A tight knit culture of support, where people care
• More than a job, with proven career development pathways About NZ Police:

About New Zealand Police:

NZ Police is a hugely important organisation with circa 14,000 staff nationwide serving our communities through a variety of roles.

About the role:

You will be the first point of contact to answer inbound enquiries from the public at their time of need. Whether you're dealing with emergency or non-urgent enquiries, you will be trained to alleviate stress, accurately identify the needs of your caller and ensure the appropriate Police response via your knowledge of Police procedure.

While this role is meaningful and rewarding, with a highly supportive environment, it's also the start of a career.  In addition to a competitive salary NZ Police are committed to ensuring quality people stay and develop, with structured pathways into many other roles, including a police officer.

About you:

It takes a special person to do this role and great Police Communicators come from many different backgrounds. What they all common have in is:

• A passion and empathy for helping others in need
• Great questioning and listening skills to make quick, accurate decisions,
• Ability to think on your feet; and
• Resilience and professionalism in the face of adversity.

Taking enquiries through a variety of channels you'll make people be safe and feel safe, in so doing build trust and confidence in New Zealand Police by making every contact count.

What Next?

Interested to know more? Click apply now to learn about this and other NZ Police operational support roles and the recruitment process from here. To be successful you'll need to complete Police vetting and be able to work shifts.

Applied previously but still really interested in a career with NZ Police? We'd love to hear from you anyway as the requirements for success in this role have recently changed.

To apply please click this link: 

https://hellonzpolice.applytojob.com/apply/74E2Qo9RwG/Customer-Services-Police-Communicator-Auckland?source=Hudson+post  Please do no click on the ‘Apply Online' button.

Video:

https://youtu.be/HSWq1dOIKOg