Customer Service Representatives, Henderson, Permanent at Ministry of Social Development, Auckland

Contact Centre Services - Henderson

• Full-time Permanent opportunities available now
• Based in Henderson
• 19th September 2022 start date

You will be the first point of contact for the public, where you will have the opportunity to give immediate assistance and make a real impact on the lives of everyday Kiwi's through in depth and engaging conversations with clients.

We have a strong emphasis on coaching, staff-led development and internal progression which will give you the skills and experience to develop into further roles in the ministry. As well as working with fantastic people, you will enjoy an exciting office culture, a very supportive environment, and fantastic staff benefits.

A look at your everyday work: 

• Handling inbound calls from those who need our support the most.
• Focusing on reaching independent solutions that positively impact the community. 
• Living MSD values in the meaningful conversations you will have every day.

About you

To flourish and be successful in this role, you will need to have the following: 

• A strong passion and purpose for helping those who are in the most need. 
• Be adaptable, resilient, and able to quickly think on your feet. 
• Can ask effective questions and have strong active listening skills.
• Have an eagerness to learn and desire for self-improvement.
• The ability to work in a fast-moving environment where frequent change is normal.

Perks and benefits:

• Annual pay and progression! 
• Flexible working arrangements for that perfect work/life balance. 
• A vibrant culture and animated team culture – get ready for celebrations left, right and centre!

Hours of work 

Full-time (37.55 hours per week)

The current Contact Centre's hours of operation are:

• Mondays to Fridays, 7.00am to 6.15pm, and
• Saturdays, 8.00am to 2.00pm. (Saturdays are rotational, and you will only work one Saturday every few weeks)

We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Key recruitment process information 

Applications close: 17th August 2022

• If you are short listed the recruitment process will include an interview, online assessment testing, and reference checking.  
• All candidates must include a current / updated CV with their application. A cover letter is preferred but not required as there are additional online application questions.  
• Salary starts $54,707.00 per annum, with yearly pay and progression.
• Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.

MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated prior to 1 September 2022. From 1 September 2022 MSD's policy will be to encourage, but not require, employees to be fully vaccinated for COVID-19 and its variants unless the role is identified as requiring vaccination at the time.

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-support/customer-service-representative-march-2021.docx