Senior Information Coordinator / Information Coordinator at Ministry of Social Development, Auckland
Mō tēnei tūranga mahi | About this role
Senior Information Coordinators / Information Coordinators
- Permanent / Fixed term / Casual
- Multilple roles
- Wellington and Auckland locations
We are looking for people to make a real difference in these customer-centric roles, to support claimants who have been unjustly treated in State care.
We are seeking experienced individuals who share a common commitment to achieving positive outcomes for claimants.
You will be culturally responsive, able to understand and simplify complex issues and have demonstrated experience in delivering results for people.
About the Role
The Senior and Information Coordinator releases claimants' personal information to them. As part of this process, we ensure the information released complies with relevant legislation – especially the Privacy Act. Historic Claims has a strong focus on transparency.
Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.
The Information Coordination team has a collaborative workplace culture with a strong client focus. Historic Claims also offers excellent career progression opportunities.
Skills and Experience
To be successful in this role you will have:
- A relevant tertiary qualification or equivalent relevant work experience is an advantage
- Good knowledge of the applicable legislation, i.e. Official Information Act, Privacy Act, Oranga Tamariki Act 1989, and the Children's and Young People's Wellbeing Act 1989
- Competency working with the MS Office Suite and records management systems
- Relationship management ability
- Able to prioritise work to achieve results with attention to detail
- Demonstrated excellent in the provision of client focused, administrative and corporate advice and services to managers and staff
- Exemplary standard of written and oral communication
- Ability to demonstrate empathy, and understand client needs, concerns and priorities
Shortlisting and interviewing will occur while we advertise – so be quick with your application!
About Historic Claims
Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.
Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.
A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.
We're going through a period of significant change and we're looking for people who are excited by, and embrace, change.
Our people's wellbeing is important to us and creating a positive workplace culture is a critical part of how we work. We all have a part to play.
If this sounds like you – we'd love to hear from you.
About the Ministry of Social Development
The Ministry of Social Development (MSD) is the lead agency for the social sector. Our purpose is Manaaki tangata, Manaaki whānau – we help New Zealanders to be safe, strong and independent. Helping people, whānau, families and communities is at the centre of what we do, working with New Zealanders of all ages to improve their social wellbeing.
Our focus is on:
- Mana manaaki - building the mana of others and uplifting them in a way that honours their dignity.
- Kotahitanga - partnering for greater impact; unity, togetherness, solidarity and collective action.
- Kia takatū tātou - supporting long term social economic development, underpinning our intention to prepare ourselves and those we serve for future realities.
Information Coordinator - $62,660.00 to $76,585.00
Senior Information Coordinator: $83,011.00 to $101,458.00
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact Celia Kerr at email@example.com
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Wednesday, 08th February 2023
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment.
We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants unless the role is identified as requiring vaccination at the time.
Ngā taipitopito tūranga mahi | Job details
|Employer:||Ministry of Social Development|
|Position type:||Ongoing - Full Time|
|Category:||Social, welfare & community|
|Attachment:||information-coordinator-senior-information-coordinator-aug21.docx (Word, 314KB)
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