Customer Service Representative, Hamilton Contact Centre at Ministry of Social Development, Auckland
Mō tēnei tūranga mahi | About this role
Customer Service Representatives, Contact Centre Services Hamilton
- Full-time, Permanent, 37.55 hours per week
- Starting salary $54,707
- Salary progression every year in October
- Multiple opportunities available
- Confirmed Start date: 15 May 2023
Are you a natural problem-solver with a passion for helping others? Do you thrive in fast-paced environments and enjoy making a difference in peoples lives? If so, we want you to join our team of dedicated customer service representatives.
We're seeking individuals who are dedicated to promoting well-being, have a passion for listening and understanding others, and possess a warm and empathetic demeanour. If you're a courteous, calm, and caring person, we want to hear from you! Be part of our diverse and inclusive team that celebrates differences and works together towards a common goal of helping New Zealanders be safe, strong, and independent.
What makes amazing Customer Service Representatives?
- Be resilient, adaptable with strong fortitude
- Culturally aware with a strong focus on empathetic communication and holds the skills to be able to build trust and rapport with clients. Our customer service representatives' goal is to ensure each client they interact with feels, respected, listened to and understood
- Have a strong passion and purpose for helping those who are in the most need
- Have an eagerness to learn and desire for self-improvement and growth
Hear directly from our Customer Service Representatives here: https://www.youtube.com/watch?v=QXB3AOrQHkg
Perks and Benefits
- Annual pay progression every October
- $400 Vision-care annual allowance to help with subsidises the costs of eye tests and eyewear, including glasses and contact lenses
- Encouraging the wellbeing and wellness of our people through a wellbeing related health care provider reimbursement payment of $70.00 (including GST)
- We support our people to engage in te reo Maori and tikanga Māori and will recognise an employee's competence in te reo Maori by payment of an allowance (based on proficiency)
- Staff discount on Southern Cross Health Insurance
- A capability development framework to support your career aspirations with us
- Lots of practical wellbeing support through Poutuara - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, are thriving and showing compassion towards self and others
- Generous family leave provisions
These are permanent full-time (37.55 hours per week) positions - although you will be paid for 40 hours. Our current operating hours are 7:00am – 6:15pm.
Your scheduled shifts will be for 5 days across:
• Mondays and Fridays, between 6.55am to 10.00pm, and
• Saturdays between 8.00am and 2.00pm, currently work every fourth Saturday but this can be subject to change.
We work on a no surprises basis and will ensure that you will know your scheduled shifts three weeks in advance.
Position Description
Given the high volume of applications we anticipate receiving, we will be conducting ongoing shortlisting as applications come in. To give yourself the best chance of being considered, please take the time to thoroughly complete the screening questions and make sure your CV is fully updated;
- Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
- A cover letter is preferred but not required as there are additional online application questions that will be used for shortlisting.
- If you're short listed the recruitment process will include an online pre-screening short video questionnaire, panel interview, reference and integrity checks.
- Our main form of contact is email then phone so, please ensure your details are correct and that you are keeping an eye out for updates.
- Employment with the MSD requires you undergo serious misconduct checks including vetting with NZPolice. We will not conduct any checks prior to you being selected as the preferred candidate. If you have any questions about your own situation and would like to discuss this, please contact us directly via jobs@msd.govt.nz please include (42781) as your reference.
Recruitment Timeline
We are working on a tight timeframe to please note the key dates:
- Applications close: 22 March 2023 – unfortunately no late applications will be accepted or outside of the system. Please ensure you apply online.
- Interviews commencing 27 March 2023
- Confirmed Start date: 15 May 2023
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
Ngā taipitopito tūranga mahi | Job details
| Employer: | Ministry of Social Development |
| Location: | Auckland |
| Position type: | Ongoing - Full Time |
| Category: | Customer services |
| Date listed: | 09-Mar-2023 |
| Closing date: | 22-Mar-2023 |
| Reference: | NZ/1706247 |
| Attachment: | customer-service-representative-march-2021.docx (Word, 315KB) |
| File links: | |
| Website: | https://jobs.msd.govt.nz |
Note: You may be redirected to the employer's careers website.