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Candidate Engagement Manager

NZ Defence Force
Job Category:
Information / Records Management
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Candidate Engagement Manager - Wellington
The Directorate of Defence Recruiting is looking for a skilled and experienced Manager to drive and lead a team of Candidate Engagement Facilitators (CEF's) across the Central regions Recruiting Offices – New Plymouth, Palmerston North, Napier and Wellington.  You will be proactive, demonstrate the ability to lead regionally based organisation and possess a passion to succeed. 
Your duties will include;
  • Focusing the business on ensuring the customer perspective is the driving force behind all decisions and activity.
  • Providing a clear, consistent and inspiring customer experience vision for your team, to define and achieve key performance indicators in conjunction with Candidate Engagement Managers (CEM's) nationally.
  • Championing the use of feedback to ensure we are meeting customer needs
  • Use appropriate reporting tools to monitor performance, and generate weekly or monthly summaries to report on performance.
  • Participating in working groups and other designated initiatives aimed at improving the overall customer experience.
  • Building strong collaborative relationships with key stake holders.
  • Work alongside the military Recruiters to develop regional marketing strategies to support candidate attraction.
  • Candidate management through the application journey.
    If you have the following skills and attributes we want to hear from you:
  • Undergraduate qualification in Business Studies or relevant field.
  • Experience in providing a clear, consistent and inspiring customer experience
  • Exceptional collaboration, influencing and communication skills (written/verbal)
  • An exceptional focus on service
  • Capacity to relate to people from differing cultural backgrounds
  • Strong collaboration skills and experience managing remote teams
  • Experience in managing high volume workloads, with the skills to prioritise and strong time management skills 
  • Results-oriented, solutions focused and outcome-focused: accustomed to delivering against hard targets/metrics
  • Process improvement experience including strong influencing and change management skills
  • Great computer skills and a strong process and detail orientation
  • Ideally some experience in a recruitment agency environment or internal recruitment team
If you have the skills, experience and qualifications we are looking for, apply now! NZDF offers opportunities for development, five weeks annual leave and access to a wide range of benefits.
The remuneration band for this position is Grade 14  $60,579 - $74,833  
To view the position description and to apply online please use the links on this page.
Please quote NZDF-1709024 in all correspondence.
For further information, contact Liz Mather on  021 904253 , quoting NZDF-1709024.
Applications close at 4:30pm on Monday 25th September 2017.
Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
  • most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.

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