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Customer Service Agent

NZ Defence Force
Job Category:
Customer services
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

We are looking for a Customer Support Agent to join our team within the Defence Shared Services Group based in Wellington.

This is a busy role, responsible for providing effective and efficient multi-tasked shared services and ensuring a high level of customer satisfaction.

Our ideal candidate will have previous experience in administration roles within a customer focused and diverse service organisation, Experience using systems such as SAP, or similar is also advantageous.

Key personal skills and attributes we are looking for include:

  • Excellent interpersonal and communication skills, 
  • Strong organisational skills and the ability to prioritise workload in order to meet deadlines,
  • Ability to demonstrate initiative and good judgement,
  • Experience with improving business processes/procedures,
  • Ability to demonstrate initiative and good judgement with problem solving,
  • Good computer literacy skills, preference would be given to a person with solid social media skills,
  • Ability to hold and maintain a clean NZ Drivers Licence (manual and automatic).

If you are looking for a new challenge and are interested in working with a group of highly passionate people then this opportunity could be for you. In return for your skills we can offer:

  • five weeks annual leave;
  • subsidised health insurance; and
  • the Force4Families programme providing a range of discounts in retail, accommodation, entertainment, and services

Check out the great benefits for you and your family when you join NZDF! 

This position is fixed term until October 2018. Please quote NZDF-1710008 in all correspondence.

To view the Position Description and to Apply Online please use the links on this page. For further information, contact Alice Attridge on 022 629 3165, quoting NZDF-1710008.

Applications close at 4:30pm on Friday 20 October 2017.

The remuneration band for this position is $41,436 to $51,185, inclusive of a 4% employer superannuation contribution.

Please note: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Lower level Security Clearance

  • most preferably a NZ citizen who has resided continuously in this country for the last 5 years, OR
  • is a citizen of, and/or has resided continuously in one or more of the following countries for the last 5 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

If you do not meet these minimum criteria, we will not be able to accept your application.

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