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17/1610 Customer Relations Advisor

Employer:
Statistics New Zealand
Job Category:
Communications, media, & marketing
City/Town:
Canterbury - Christchurch
Region:
Canterbury
Job Type:
Ongoing - Full Time
Posted Date:
10-Aug-2017
Closing Date:
23-Aug-2017
File Attachment:
No File Attached
Employer Website:

Job Description

  • Wellington or Christchurch - Fixed Term until December 2019
  • Flexible working hours
  • Internal and external training programmes on offer

We are looking for a motivated customer focused person to join our 2018 Census Content and Customer Relations project. We are looking for someone wanting an opportunity to communicate with and influence our key customers to help produce the best possible count and products from the 2018 Census.

The census is the official count of people in New Zealand, and the places in which they live. Census information is used by central government, councils, community groups, iwi and business to plan for the future.

As New Zealand society changes and develops, so must the census. The next census will be held in 2018 and we will be undertaking the largest transformation to the way we do things that we have ever done. This includes redesigning the way we collect census data, with a strong focus on people completing their responses online.

You will be responsible for:

  • contributing to the development of customer communications including engagements, web content, responding to enquiries and developing strong internal and external relationships
  • customer information analysis, problem solving and plan development to promote census use and increase customer value.

We encourage you to apply for the role if you have:

  • organisation, documentation and communication skills including the creation and delivery of presentations 
  • some experience of event management
  • the ability to develop, manage and maintain strong working relationships
  • an understanding of statistical data, techniques and methods
  • a desire to work collaboratively and keen for hands-on work within a team.

If you have a good customer focus, enjoy connecting and communicating with others, and are switched on with loads of initiative then we want to hear from you. Statistics New Zealand is an organisation with a strong reputation where you will have the opportunity to work alongside great people on interesting work.

Applications close 11:59pm Wednesday, 23 August 2017.

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