Case Manager Residential Subsidy at Ministry of Social Development, Northland
Mō tēnei tūranga mahi | About this role
About us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Case Managers, Residential Subsidy Unit – Whangārei - Permanent
4 x Full time, Permanent opportunities (37.55 hours per week)
Start date will be by mid July 2023
Location: Whangarei
We help New Zealanders to be safe, strong and independent.
Manaaki Tangata, Manaaki Whānau.
- Be part of an organisation that makes a difference in the lives of New Zealanders
- Joining an inclusive working environment that embraces and celebrates diversity
- Work with a supportive team that are committed to continuous improvement
MSD Centralised Services' vision is to make a critical difference for New Zealanders by taking a client centred and innovative approach to centralised services in a digital world.
We consist of eight business units, across multiple locations, providing product and processing support to New Zealanders. Our approach is to leverage and share capability, where practical, across our various locations to effectively and efficiently meet client demand.
This is a unique opportunity to work with teams that make a difference to the lives of vulnerable New Zealanders. Our dedicated and collaborative teams work to support each other. We offer challenging, varied and interesting work. We support wellbeing and provide the opportunity to develop and grow both personally and professionally.
What you'll be doing | He aha tāu e mahi ana
As a Case Manager Residential Subsidy, you will be working with a dedicated team to analyse, assess and determine eligibility for financial assistance for clients in residential care to support their health, security and well-being. Our focus is to deliver quality service to our clients so that they have a positive experience every time they engage with MSD.
We operate to provide full service to our clients between the business hours of 8.00 am and 5.00 pm.
What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū
We are looking for people who can work in a fast paced, pressured environment and have the confidence to make good, considered decisions. You'll have strong people skills and be able to negotiate outcomes. Empathy, conscientiousness and problem-solving are some of your key strengths. You'll have the ability to put the client at the centre and understand their unique situation and challenges. You'll bring a high level of personal integrity, initiative and self-management skills.
Our ideal candidate will have the following key strengths and attribute:
- exceptional customer service experience
- good initiative and proven problem solving skills
- strong verbal and written communication skills
- proven ability to self-manage, work well under pressure and meet agreed deadlines
- strong ability to work in a team with a flexible approach and a can-do attitude
- proficiency in using technology and MS business applications
What's in it for you l Nōu te rourou
We are committed to providing you with a positive work environment and you will work with like-minded people who want to get great results for New Zealanders.
We care about the growth and wellness of our people and offer them:
- An annual pay progression every October
- $400 Vision-care annual allowance to help subsidise the costs of eye tests and eyewear, including glasses and contact lenses
- Encouraging the wellbeing through a wellbeing-related healthcare provider reimbursement payment of $70.00 (including GST)
- We support our people to engage in te reo Maori and tikanga Māori and will recognize an employee's competence in te reo Maori by payment of an allowance (based on proficiency)
- Staff discount on Southern Cross Health Insurance
- A capability development framework to support your career aspirations with us
- Lots of practical wellbeing support through Poutuara - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, is thriving.
- Generous family leave provisions
Our Core Values | Whanonga pono
Manaaki – We care about the wellbeing and success of people
Mahi tahi – We work together, making a difference for communities
Whanau – We are inclusive and build a sense of belonging and place
Tika me te pono – We do the right thing with integrity
Our values represent who we are and what we stand for - if this appeals to you, do not hesitate, apply now!
For a further discussion about the role, please contact Riana Deetlefs, Service Manager, Residential Subsidy Unit Whangarei by email: Riana.Deetlefs002@msd.govt.nz
Position Description
The starting salary is $66,660.00 annum (based on skills, experience and other factors)
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Monday, 5 June 2023
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
Ngā taipitopito tūranga mahi | Job details
| Employer: | Ministry of Social Development |
| Location: | Northland |
| Position type: | Ongoing - Full Time |
| Category: | Social, welfare & community |
| Date listed: | 22-May-2023 |
| Closing date: | 05-Jun-2023 |
| Reference: | NZ/1722758 |
| Attachment: | case-manager-residential-subsidy-feb19.docx (Word, 316KB) |
| File links: | |
| Website: | https://jobs.msd.govt.nz |
Note: You may be redirected to the employer's careers website.