Operations Analyst Contact Centre at Ministry of Social Development, Otago

Mō tēnei tūranga mahi | About this role

About us
 
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Operations Analyst Contact Centre - Dunedin

 

•    Fixed Term 6 months Dunedin
•    Fantastic opportunity to make a positive impact in our Service Delivery
•    Put your strong analytical, reporting and influencing skills to good use
•    Fun team environment
 
 
Our Operations Analysts work to support sites within Contact Centre Service and Client Service Delivery. 
 
Although we work closely as one team, we are located across the country to help optimise operational performance.  
 
It is a complex and high performing environment that makes extensive use of technologies. 
 
 
Key elements of the role include: operational planning, monitoring work queues and staff resources and schedules, analysing and reporting performance statistics, recommending solutions to improve performance, and implementing and monitoring changes that will improve service delivery.
 
 
 
We are looking for someone who:
 
•    has a background in operational performance and is passionate about continually improving service delivery
•    has strong knowledge of data analysis, extraction and reporting
•    understands business performance measurement
•    has excellent client focus and relationship management skills
•    is able to work autonomously as part of a geographically dispersed team
•    has a willingness to learn and enjoys working in a team based environment
 

 
In this role you have the opportunity to make a positive impact on our service delivery.
 
If this sounds like the job for you, then we would like to hear from you.
 
 
 

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-support/operations-analyst-may-2020.docx

Salary range: $75,943.00 to $91,931.00

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 

All applications must be made online.  If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz

Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

Closing date:  4 June 2023

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.