Centralised Services Case Manager - Hawkes Bay at Ministry of Social Development, Hawkes Bay
Mō tēnei tūranga mahi | About this role
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Permanent and Fixed Term/Secondment opportunities available
- Mana Manaaki: A positive experience every time
- Kotahitanga: Partnering for greater impact
- Kia Takatu Tatou: Supporting long term social and economic development.
As a Case Manager, every day is busy and demanding but very rewarding as your work will have a meaningful impact on people's lives.
As part of one of our phone-based teams, you will work alongside clients to provide support to help improve their lives and enable them to move into employment and other development opportunities.
Your welcoming approach, and excellent communication skills will enable you to establish a rapport and get to know and understand how best to support our clients as you work with them to towards independence
You'll bring a high level of personal integrity, initiative and relationship management skills to the role. You'll be comfortable navigating your way around computer systems and enjoy finding solutions to problems. You are curious and like to uncover details, enjoys analysing an issue and using their good judgement to solve a problem.
If you are focused on achievement and can practically help others you will enjoy the challenges and team-work within our phone based Centralised Services Unit.
You will be well-organised, have good listening skills and an empathic and a non-judgmental approach to serving others.
The Case Manager works towards this by ensuring clients:
- receive everything they need across the options of support and assistance we provide
- can easily connect to services, support and opportunities available
- can successfully transition directly into work
- can successfully transition to work readiness, training, work, maintain independence, or otherwise maximise their potential
What we offer
We will provide you with a positive work environment, where we all support each other to achieve excellent outcomes for our clients. We will also provide great training, support and on-going professional development.
Remuneration for this role starts from $66,660 (Band 4). Application along this scale is dependent on relevant skills, experience and other factors.
Working hours are rostered between 7am – 6pm, Monday to Friday.
Start date for successful applicants: Monday 4th September 2023
You will be to prompted answer the following questions in the application form:
Why do you want to be a Case Manager and how do you see yourself fulfilling the role and responsibilities of the position? (200-300 words)
If you were a Case Manager, how would you utilise your skills and attributes to support whānau into employment? (200-300 words)
For any further discussion about the role, contact Aimee Brooker on Aims.Brooker014@msd.govt.nz
How to apply
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at email@example.com
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Sunday 11 June 2023
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
Ngā taipitopito tūranga mahi | Job details
|Employer:||Ministry of Social Development|
|Position type:||Fixed Term Contract|
|Attachment:||case-manager-centralised-services-july-20.docx (Word, 714KB)
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