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Customer Service Representative

Ministry of Social Development
Job Category:
Customer services
Auckland - Auckland
Job Type:
Fixed Term Contract
Posted Date:
Closing Date:
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Employer Website:

Job Description

Customer Service Representatives - Waitakere Contact Centre


Fixed Term / Secondment ending 30.04.2018

We are seeking motivated individuals, with excellent communication skills to provide a high level of customer service to Work and Income clients over the phone.

As a Customer Service Representative in our Henderson based Contact Centre, you will quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. You will respond to client requests for information and support in line with legislation and policy. To do well in this role you must be able to talk on the phone, navigate through our computer systems and type notes at the same time. You must be able to work full time rostered shifts with varying times between 6:55am and 10:00pm, Monday to Friday and between 7:55am and 6:00pm on Saturday.

We offer:

  • A supportive, multicultural team environment
  • Induction and on-going training
  • Handy location for public transport in the heart of Henderson
  • comprehensive training on the Ministry systems and policies. 


You must have:

  • Flexibility to work the shift demands outlined above
  • Clear verbal communication over the phone and active listening skills
  • Good computer literacy and be a fast learner
  • NZ Citizenship or a Permanent Resident visa (this is a level 4/5 ANZSCO position)

If you have a confident phone manner and a passion for helping New Zealanders, we welcome your online application. 

How to apply

Applications close:  Sunday 22nd October 2017 at 11:00pm

Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the competencies listed in the position description.  To view the position description, click the following link:


Current MSD Employees – please apply through your myHR portal at work.  This will ensure your myHR employee profile is recognised as ‘internal'.
External Candidates – please click on the ‘Apply Now' button. We look forward to your online application.

For any further confidential discussion about the role, contact Vicki Heelam, Executive Administrator on 09 913 0383

Apply To:

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