Employment Support Representative at Ministry of Social Development, Wellington - Wairarapa

Employment Support Representative: Lower Hutt Job Connect Contact Centre

• Permanent, Full time
• Start date 13 November 2023

If you are on the lookout for an opportunity to make a difference to the lives of New Zealanders looking to find meaningful and sustainable employment…then read on.

You will need to be able to project energy, motivation, and tenaciousness in your conversations over the phone to our clients. You will be driven by your willingness to want to know what's important to our clients and their whanau and help guide them through the services and employers that will bring them closer to their goals of finding employment.

We pride ourselves in our commitment to delivering great customer experiences every time. 

You will be someone who:

• Champions quality customer service 
• Embracing a love of learning and a drive to help others 
• Effective communicator both written and verbal form
• Demonstratable skills in building professional and collaborative working relationships
• Knows how to be resilient
• Adapts positively to changing environments
• Knows what Empathy sounds like
• Attention to detail with a solution focussed approach
• Competent and confident in navigating multiple IT systems
• Knowledge or experience in recruitment an advantage, but not essential 

What's in it for you? l Nōu te rourou?

• Annual pay progression with the ability to earn up to $70,864
• $400 Annual vision care subsidy service towards your costs of eye tests, glasses, and contact lenses
• Accident insurance coverage for MSD staff
• Supported training framework
• Staff discount on Southern Cross Health Insurance
• Access to Health and wellbeing initiatives

Our current operating hours are:

These are full time positions, working 37 hours and 55 minutes per week over 5 days Monday to Friday. As business demands and needs change, the occasional Saturday may be required. 

You will be rostered to work shifts, usually between 7am and 6pm. We work on a no-surprises basis and will ensure that you will know your scheduled shifts well in advance.

If you can see yourself in a role that provides support to New Zealanders, be safe, strong and independent, then we would welcome your application.

Position Description