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18/1694 - Service Desk Consultant

Employer:
Statistics New Zealand
Job Category:
IT & computing
City/Town:
Wellington - Wellington
Region:
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
11-Jan-2018
Closing Date:
24-Jan-2018
File Attachment:
No File Attached
Employer Website:

Job Description

The Service Desk team is supporting the computing and application environment of Statistics New Zealand, ensuring that all IT services and components meet their operational targets and requirements. We are an integral part of the Digital Business Services Team and we are looking to bring a permanent Service Desk Consultant into our team.

As a Service Desk Consultant, you will be the first point of contact for IT incidents within the organisation, providing level one support either for incidents reported by phone or through the Service Desk management tool. Face to face client support is also required for such things as desk moves, new starters and meeting room technology support.

You will be accountable for providing high quality, effective and all-encompassing support service and to meet or exceed the levels of support defined in the Support Agreement.

Ideally you will have two years' experience within a Service Desk or Contact centre environment and have knowledge in ITIL. Also you have good written and verbal communication skills.

Who we are

Stats NZ Tatauranga Aotearoa is New Zealand's official data and statistics agency. Our vision is to unleash the power of data to change lives. We lead the way for New Zealand's data future, and we're looking for passionate people to help us do this.

We're responsible for collecting and releasing data safely. We provide statistics and insights that help key decision makers make informed decisions for the betterment of New Zealand. We also provide expert advice and support to others who work with data and statistics.

We have a proud history as a reliable government department, always operating with integrity and being fair, impartial, responsible, and trustworthy in everything we do.

At Stats NZ, you can expect to work with fantastic people in a flexible work environment where diversity is celebrated.

Applications close 11:59pm on Wednesday 24 January 2018.

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