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Head of Talent Service Delivery

Accident Compensation Corporation
Job Category:
Human resources, recruitment & training
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury: improving lives every day. The Head of Talent Service Delivery manages a team of professionals who specialise in their fields, delivering internal HR services across the ACC business. You will be a strong service delivery professional with an ability to bring insightful process improvement and a customer experience that delivers to business requirements.

You will be responsible for leading the development and delivery of Human Resource internal services to support ACC's business performance and transformation. You will do this by leveraging technology and digital solutions as well as excellent customer service. Talent Service Delivery covers core internal services such as Payroll, Remuneration (Compensation and Benefits), HR Insights, HR Advisory Services and Recruitment.

Key to success will be your experience in:

  • ten or more years working in a Service Delivery Management or similar role, managing specialist teams who collaborate to ensure effective delivery
  • delivering great customer outcomes through a diverse team
  • working within an HR environment would be beneficial but not essential
  • development of strategy to deliver a centralised shared services model out to a national organisation
  • organisational insights and reporting, utilising analytics and dashboards to show results, lead indicators and trends
  • oversight of effective systems and technology to support employee experience, in partnership with Information Technology
  • continual improvement through active engagement of employees
  • strong leadership including people, financial and risk management of a medium to large team
  • understanding of core internal services such as Payroll, Remuneration and generic HR advisory services would be beneficial.

To add value to ACC in this role you'll be able to:

  • use your excellent verbal and written communication skills as well as your strong interest in employee experience, technology enablement and process improvement to support ACC's outcomes
  • contribute to ACC's transformation by supporting organisational change and aligning HR services to business needs.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.

To apply for this job, please visit

Applications will run through to Monday, 28 January 2019 but please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner.

For any questions, reach out to Claire McGrory on

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