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Team Manager Central - Business Customer Solutions (Wellington)

Accident Compensation Corporation
Job Category:
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

This is a fixed-term opportunity through to 29 November 2019

  • Strong leadership and people skills
  • Team player driving positive business customer outcomes
  • Proactive approach to developing and leveraging partnerships
  • Supporting business customers by leading a team that provides practical advice across a complex product portfolio including levy frameworks and injury prevention

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury: Improving lives every day. The Team Manager Business Customer Solutions will lead a team of Business Customer Solutions Partners to deliver targeted support to ACC's Business customers through multiple engagement channels, to help them protect their most valuable assets - themselves and their people.

We do this by using our knowledge, networks and relationships to provide insight and create solutions for business customers, internal and external partners that help ACC deliver its objectives.

ACC offers all New Zealanders the ability to recover from injury without financial stress - the levies paid by our business customers are a significant and important contribution to the wider ACC Scheme, and the Team Manager leads and manages a team who support businesses across New Zealand to help them understand the value their levy brings to all New Zealanders. Through a strong business focused lens, you will support your team to provide our business customers with targeted advice, solutions, support and guidance, as well as bring business customer insight into ACC to help drive a customer-focussed approach to all that we do.

This role will support ACC to engage with a large volume of businesses to support them on navigating what can be a complex levy delivery model and to access injury prevention and management solutions. Working with individual businesses, industry Associations and other advisors, such as accountants, you and your team will provide customers with support and guidance through account management and campaigns on specific issues and products.

Key responsibilities of the role and what you need to be successful:

  • Experienced Manager and Leader (four to six years) supporting a high performing and business focused team
  • Broad understanding of New Zealand businesses and experience in managing business relationships at a senior level
  • Experience working with different Industry, Associations and Intermediaries as well as Government
  • Operational strength is supporting the delivery of a high-volume customer portfolio using a variety of different engagement channels to achieve organisational outcomes
  • Ability to navigate complex issues and promote customer centric solutions
  • Strong team player and leader demonstrating a hands-on and supportive approach to encourage a cohesive Business Customer Solutions delivery

It's an exciting time to join ACC as the transformation of the way we work and deliver our services to customers takes hold. As a Manager in the Leadership team, you will have an opportunity to influence new and innovative thinking, growing and developing a team and working cross-functionally across other key ACC business groups as well as the wider Business community. An attractive salary plus 9% super is on offer, along with an opportunity to grow and develop your career in one of New Zealand leading government agencies.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Our culture enables us to create an environment of involvement, respect and connection with the communities where we work - benefiting individual employees and all our clients across New Zealand.

If you need a new challenge, looking for that next career step up that offers challenge and chance to make a difference, we would love to hear from you. This fixed-term role offers an ideal secondment opportunity.

You must have the legal right to work in New Zealand. Applications will only be accepted when formally submitted through our ACC career website at through to the closing date of Thursday, 24 January 2019.

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