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Contact Centre Engineer

Ministry of Social Development
Job Category:
IT & computing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

We are looking for a team player who can bring their depth of technical experience as well as their solid interpersonal skills to Ministry of Social Development (MSD). You will be responsible for providing senior level engineering support and be a unique individual who has a networking education along with hands on skills to back it up.

As part of our Contact Centre Engineer team, you will need to have the ability to handle multiple projects with varying networks and technology on a large scale, and solve issues effectively and efficiently. Time management and multi-tasking skills are key ingredients to this position. We will rely on your ability to have not only solid verbal communication skills, but also excellent customer service skills.

Our Contact Centre Engineers are all about solving customer's problems. Being a 3rd level support for voice and data infrastructure, with a particular focus on contract centre technology, you will be someone who has an attention to detail, high energy and who has the ability to effectively communicate in a way that allows the customer to feel that that they are learning and being helped at the same time. 

Your technology skills will include knowledge and experience in networking, contact centre technology applications and IP Telephony. You must have experience with Genesys Enterprise Routing and it would be an advantage if had experience with Genesys GVP/VWAP and Genesys Workforce Management and Verint Call Recording. Ideally you will be a GCE (Genesys Certified Engineer). Experience with Solaris, Windows, Oracle and Microsoft SQL Server along with an understanding of JAVA and VXML principals would provide you with the depth of knowledge we are looking for. 


Applications Close: Tuesday 19th December

Interviews will be conducted after the Christmas Break


How to apply


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

All external applicants including Ministry of Vulnerable Children employees please apply through the apply button and upload your CV and cover letter to our applicant tracking system. Please note all applications must be made online. If this is not possible or if you have any questions please contact us through

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