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2019/29 Helpdesk Support Analyst

Ministry for Culture and Heritage
Job Category:
IT & computing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
PD Helpdesk Analyst - May 2019.pdf (PDF, 768KB)
Job Specification

PromotingaConfidentandConnectedCulture-for-web.pdf (PDF, 1.74MB)
Job Specification

File Links:
Employer Website:

Job Description

Helpdesk Support Analyst

Vacancy 2019/29

Permanent/Full time*


Salary Range: $49,207 [85%] to $57,891 [midpoint]


He ngākau titikaha, he hononga tangata

Promoting a confident and connected culture


Would you like to work as part of our small, collaborative Information Technology team in a central Wellington location?


Kōrero mō te tūranga | About the role

The role supports the Ministry to deliver its outcomes by providing efficient, effective and customer centric IM and IT support to Ministry staff. The Helpdesk Support Analyst achieves this by providing timely and responsive support with the customer's experience at centre.

This position is a key first line position responsible for supporting the Ministry's information applications and desktop environment. The Analyst will work closely with the Desktop Engineer and support the wider IM team and will be the first point of contact for staff and external parties.

You will also be responsible for providing support to enable staff to access information and records and assist in the maintenance and management of electronic based information resources and systems.

Kōrero mōu | About you

In order to be successful for this role, you will need:

  • a qualification in an Information Technology or Information Management related discipline
  • to have an understanding of desktop environments and committed to building on your existing applications support experience
  • to have an understanding of records management or be willing to learn the basic principles.
  • A basic knowledge of cloud hosted systems and applications, including Microsoft's Office365 and Skype for Business systems
  • a strong customer service ethic.

Ko wai mātou | About us

Manatū Taonga is a relatively small ministry with a broad mandate, wide reach and a big heart. With around 140 staff, we operate a lean and flat structure, with the added advantage of knowing everyone by name.

Our work is diverse – we support many of New Zealand's art, media, heritage and sports organisations; we also advise government on cultural matters and provide historical and heritage resources for everyone to access. We work to promote a confident and connected culture and to support more New Zealanders to connect with the culture and heritage of Aotearoa.

Want to know more about us? Read the attached booklet ‘Promoting a Confident and Connected Culture'

Me pēhea te tono | How to apply

A position description for this role is attached.  For enquiries about this position please Ella Hall, Executive Assistant, Organisational Performance Group, Manatū Taonga – Ministry for Culture and Heritage, at

To apply for this position, please send your CV, covering letter and complete the application form by clicking Apply Now.


Applications close 5pm on Sunday 23 June 2019


*Te Mahi Hangore | Working Flexibly

Manatū Taonga embraces flexible working. We're open minded about how you can be your best both inside and outside work so please tell us what working arrangements suit you.


We are an equal opportunity employer and value diversity in our organisation. We do not discriminate on the basis of ethnicity, religion, gender, sexual orientation, age, marital status, or disability status.


If you are not a New Zealand citizen, you must hold current eligibility to work in New Zealand in order to work for Manatū Taonga. Please refer to the New Zealand Immigration Service for further information.


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