Case Compliance Coordinator at Real Estate Authority, Wellington - Wairarapa

Mō tēnei tūranga mahi | About this role

Case Compliance Coordinator – Fixed Term 12 months

• Gain experience working in a modern regulatory environment
• Join a welcoming, super friendly and collaborative team
• Support consumer protection in real estate

Mō mātou | About us

The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand Real Estate profession. Our purpose is to promote and protect the interests of consumers in real estate transactions and promote public confidence in the performance of real estate agency work. 

REA is a high performing and respected conduct regulator with a critical role in the real estate sector. We license real estate agents, oversee the code of conduct, continuing professional development and the complaints and discipline process. We are a proactive, evidence-led regulator committed to protecting consumer interests. We strive to understand and serve the needs of New Zealand's diverse communities in our work. 

Mō te tūnga | About the role

This position supports and helps coordinate the Complaints Assessment Committees (CAC) who consider serious complaints against real estate professionals. This is an ideal introduction to a modern regulatory environment. You'll be:

• Coordinating the end-to-end processes of complaints about real estate agents
• Providing administration support to Complaints Assessment Committees
• Keeping parties up to date with the progress of their complaints
• Working in a small team of 4 and alongside a team of investigators

Working with people from across New Zealand's diverse communities

Mōu | About you

You'll have:

We're looking for someone who is passionate about providing great customer service and has fantastic organisational skills. Our workload is varied, so it's important you're able to prioritise tasks and communicate clearly with your teammates, and parties to your cases.

A university qualification or relevant work experience is desirable to help you to quickly gain knowledge of the Real Estate Agents Act 2008 and related regulations.

An understanding of legal, regulatory or compliance functions would be an advantage but is not essential.

Ngā painga | The benefits

REA offers a diverse and inclusive work environment. Our people are welcoming, collaborative and committed to making a difference for New Zealand. You can expect rewarding work in a sector that is critical to New Zealand. A central Wellington CBD location, commitment to staff professional development, healthy work-life balance and an active social club are some of the benefits of joining the REA team.

Tono mai | Apply now

Please direct any queries and send your CV, Cover Letter and completed application form to recruitment@rea.govt.nz. The application form can be found on the REA website: https://www.rea.govt.nz/the-real-estate-authority/work-for-us/.

For further information please contact Liz O'Connor on 04 471 8948 or email recruitment@rea.govt.nz

We welcome people who bring a range of perspectives, skills and experience. We encourage you to apply if you meet most of our requirements for the role. Please let us know if you have any support or accessibility needs so we can assist you during the recruitment process.

Closing date 26 January 2026

Please note that our offices will be closed from 24 December 2025 to 12 January 2026, applications and enquiries will be accepted during this period but will not be responded to until after 12 January.

Please note, you must have a legal right to work in New Zealand. Successful appointment is conditional upon police vetting and qualification checks.