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Service and Support Advisor

Parliamentary Service
Job Category:
IT & computing
Wellington - Wellington
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
service++support+advisor+-+march+2018.pdf (PDF, 628KB)
Job Specification

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Employer Website:

Job Description

We have an opportunity for a Service and Support Advisor to join our team. Working closely with the Team Leader, wider IST team and other business units within the organisation, you will be responsible for supporting and contributing to the management and development of IST delivery. Keeping the customer at the heart of what we do by building strong, trusted customer relationships and delivering customer-centric solutions.

Some of your responsibilities will include the following:

  • Build excellent relationships with our customers, agencies and third party providers to ensure that IST services are delivered to meet evolving customer needs
  • Providing ongoing support and advice to all our customers on the effective and efficient use of IST services
  • Assisting with project management and implementation new and on-going IST technology
  • Identifying improvement opportunities and researching and trialling new IST technology and products
  • Help develop and implement policies, procedures and systems to support Parliamentary Service IST service delivery
  • Work with customers, third-parties and colleagues to identify and implement effective business solutions to improve customer convenience and satisfaction with IST services

Our ideal candidate will be a professional with preferably some technical knowledge, contract management and procurement experience. As well as this, you will need to be customer-centric and have excellent written and oral communication skills. Ideally you would also be familiar with the ITIL framework and have proven experience in developing and monitoring service level agreements.

So what do you think? If you're looking to take the next step in your IST career, apply now.

To apply for this job, please go to our job site and enter the job code 21642GJ.

Applications close Friday, 30 August 2019

For any queries, please email

Parliamentary Service appoints on merit and is committed to EEO and good employer principles.

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