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Applications Support Analyst - Kronos

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Applications Support Analyst - Kronos

New Zealand Police

ICT Service Centre, Porirua

Salary Range $67,261 - $91,000

Permanent, Full Time

Job Requisition ID 2957



The New Zealand Police Information and Communications Technology Service Centre (ICTSC) are seeking to appoint an Applications Support Analyst, based at the Royal New Zealand Police College, Porirua.


The Police ICT Service Centre is here to save police officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.


This role is responsible for:

  • Providing 2nd and 3rd level technical and functional leadership across all levels of support for designated applications.
  • Providing management of support and business knowledge appropriate to designated applications.
  • Providing professional, customer focused Application Support that is service-based, aligned with current IT industry best practices and meets Application Service Level Requirements as agreed with the business. 


CORE COMPETENCIES - You will demonstrate the following:

  • Deliver - Individual Contributor
  • Innovate - Individual Contributor
  • Solve - Individual Contributor


To view the description of the above Core Competencies, visit Our Values on our website.



  • Extensive experience and knowledge of supporting applications across a large organisation.
  • Substantial experience and knowledge of working in a 2nd and 3rd level application support role, with proven ability to lead enterprise application issues through a problem management process to work around solution.
  • Ability to write technical documentation clearly and precisely.
  • Strong Microsoft SQL data analysis skills.
  • XML knowledge and ability to investigate SOAP integration issues.
  • Experience in Kronos V7, specifically: time keeping and scheduling modules, Kronos WIM experience and patching and service packs.
  • Knowledge of Javascript in relation to SOAP messaging and database access would be an advantage.
  • Microsoft Windows 2012 server administration experience would be useful but not essential.
  • Microsoft Visual Studio RDL experience would be an advantage.


ICT use the SFIA Level 6 Skills Framework. In submission of your application, experience in the following SFIA skillsets must be demonstrated:

  • Application Support (ASUP) - Level 4
  • Incident management (USUP) - Level 4
  • Change Management (CHMG) - Level 3
  • Problem Management (PBMG) - Level 4
  • Quality Management (QUMG) - Level 4



  • The successful applicant will be required to undergo a full reference and security check prior to offer of any employment being made.


To view the position description for this role, please copy and paste the following link:



If this position sounds like you, visit our NZ Police website here and select ‘Current vacancies' to apply for this position now! You will be required to submit a Cover Letter and Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience, and detailing how you meet the SFIA 6 Skills Framework requirements. In addition, you must complete an application form telling us why you are interested in the position and how you meet the Core Competencies of the role, using no more than 600 words for each section.


If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


IMPORTANT - Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our NZ Police website here and select ‘Current vacancies' to apply for this position.


If you have any questions about this vacancy, please email

Applications close at 4pm, Wednesday 21st March 2018.

Apply To:

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