Team Leader Learning Operations - Fixed Term - Rotorua at Fire and Emergency New Zealand, Bay of Plenty

Mō tēnei tūranga mahi | About this role

• Bring your coaching and mentoring experience to this role.
• Fixed term opportunity from ASAP to 30 June 2027
• Salary range $85,150 - $94,612 (pro rata) dependent on skills and experience

Support and enable our learners with the necessary knowledge, skills, and capabilities in an organisation dedicated to helping our communities.

Mō tēnei tūranga - about the role

The Team Leader Learning Operations role focuses on overseeing and optimising the learning and development (L&D) function within the organisation, delivery of training programs, courses & exams, but mainly supports the logistics and coordination of our regional courses across the country. The Team Leader for Learning Operations is responsible for ensuring that these services are provided in a professional, efficient, and consistent manner while also being a subject matter expert on corporate policies and procedures.

• Servicing as subject matter expert for corporate policy and procedures and Learning and Development process
• Developing and reviewing Learning & Development business processes and ensuring compliance with organisational policies and best practices
• Identifying opportunities for enhancing processes and practices to ensure improvement from the perspective of efficiency, effectiveness, timeliness, and quality
• The Team Leader works closely with other colleagues, particularly with the Manager of Learning Operations, to drive positive outcomes. Collaboration is key to ensuring that L&D strategies align with the broader goals of the organisation.

This is a fixed term from ASAP to 30 June 2027.

Ko tāu nā i tēnei tūranga - What you'll bring to the role:

A strong focus on leadership, process improvement, and maintaining high standards in training and development operations.

To be successful in this role, we'd expect you will:

• Effective business management skills
• Excellent communication skills, written, verbal, and interpersonal
• Working knowledge and understanding of ICT business support systems
• Fully competent in the MS suite of applications.
• An understanding of good employer principles, relevant HR business processes and policies, and their application

The salary range for this role is $85,150 - $94,612 (pro rata) dependent on skills and experience relevant to the role.

Ko wai mātou - who are we? 

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies, including motor vehicle crashes, medical emergencies, hazardous substance-related incidents, natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our FireJobs website. 

If you have any specific questions about this role, please email: nhqjobs@fireandemergency.nz. Please note, applications sent via email will not be accepted. 

We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.

AI can be a helpful tool when preparing your application, but what matters most to us is you. Please ensure your CV, cover letter, and responses reflect your own skills, experiences, and perspective. We want to hear your real story - your passion, your personality, and what makes you unique. Don't let AI do all the talking - let it support you, not replace you.

Applications close Friday 30 October 2026.

Please note:  Eligibility to work in New Zealand is mandatory for this role.