Coordinator Learning Operations - Fixed Term - Rotorua at Fire and Emergency New Zealand, Bay of Plenty

Mō tēnei tūranga mahi | About this role

• Be a part of a diverse, collaborative & supportive team
• Opportunity to shape the organisation's training and development strategy
• Salary range $61,106 - $67,895 (pro rata) dependent on skills and experience

Support and enable our learners with the necessary knowledge, skills, and capabilities in an organisation dedicated to helping our communities.

Mō tēnei tūranga - about the role

As a member of the learning operations team, you will work closely with the Learning Operations Team Leader to ensure alignment with departmental goals and initiatives.  You will be responsible for providing quality customer service to internal customer and visitors to ensure a positive experience by being responsive, helpful, and professional.  You will be acting as a subject matter expert for allocated course and general portfolio. You will also:

• Supporting trainees and trainers — providing responsive, high‑quality assistance to learners, educators, and business partners
• Booking travel and logistics — arranging travel, accommodation, and catering
• Scheduling courses and resources — ensuring trainers, venues, and materials are aligned and ready
• Preparing and maintaining training equipment — keeping materials organised, available, and fit for purpose
• Processing invoices and claims — ensuring timely and accurate administration

This is a fixed term opportunity starting ASAP – 30^th June 2027

Ko tāu nā i tēnei tūranga - What you'll bring to the role:

You will bring exceptional customer service skills, a proactive approach to administration, and the ability to manage multiple priorities in a fast-paced environment. Your strong communication and relationship-building skills will enable you to work effectively with Training colleagues and stakeholders, ensuring the smooth coordination and delivery of training programmes, courses, and examinations. You will be passionate about delivering a positive customer experience and supporting the achievement of our Training Strategy.

To be successful in this role, we'd expect you will:

• Have experience and thorough knowledge of modern office administration procedures and systems
• Experience and knowledge of a Learning Management System and/or other databases

• High standard of computer literacy with full competency in the MS suite of applications.
• Sound communication skills, both oral and written
• A motivated, flexible, and proactive attitude
• The ability to work autonomously and as part of a team

The salary range for this role is $61,106 - $67,895, (pro-rata) dependent on skills and experience relevant to the role.

Ko wai mātou - who are we? 

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing - Kia Tika
• We Serve and Support - Manaakitanga
• We Are Better Together - Whanaungatanga 
• We Strive to Improve - Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our FireJobs website. 

If you have any specific questions about this role, please email: nhqjobs@fireandemergency.nz. Please note, applications sent via email will not be accepted. 

We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.

AI can be a helpful tool when preparing your application, but what matters most to us is you. Please ensure your CV, cover letter, and responses reflect your own skills, experiences, and perspective. We want to hear your real story - your passion, your personality, and what makes you unique. Don't let AI do all the talking - let it support you, not replace you.

Applications close 11^th November 2026

Please note:  Eligibility to work in New Zealand is mandatory for this role.