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Frontline Support Officer

NZ Police
Job Category:
Manawatu - Wanganui - Palmerston North
Manawatu - Wanganui
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Frontline Support Officer

New Zealand Police

Palmerston North

Salary Range $48,188.00 - $65,197.00

Permanent, Fulltime (shift work)

Job Requisition ID 2967


By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them. 


New Zealand Police are looking for a motivated, dynamic problem solver to join our frontline support team based at Palmerston North police station.


You will work as an integral member of the team of four who provide critical support to the daily operations of New Zealand police employees who operate from Palmerston North station. Your role will include providing all round administrative support (including the preparation of court documentation), working at our station front counter (where you will provide advice and assistance to the public) as well as other key tasks such as telephony, property and exhibit management. Given the nature of policing you will find the work varied and stimulating.


Hours of work are between 7am and 10pm on a shift roster basis which will be discussed with the successful applicant.


Experience - you will have:

  • demonstrated ability in the use of digital information management systems
  • demonstrated ability to work as part of a team focussed on delivering quality service to stakeholders i.e general public and organisation employees
  • demonstrated ability to identify problems, generate solutions and make decisions


Skills - you will be able to:

  • enter, update and report on information, complaints and other matters that require general file management
  • communicate effectively with a wide range of people
  • manage time effectively to complete work and meet deadlines


Core Competencies: 

  • Communicate Level 1 – Individual Contributor
  • Deliver Level 1 – Individual Contributor
  • Innovate Level 1 – Individual Contributor


* To view the description of the above Core Competencies, visit Our Values on our website.


Qualification Requirements:

  • A current First Aid certificate is desirable but not essential.


Additional Information:

  • Position is subject to rotation.


To view the position description for this role please copy and paste this link into a new browser:


If this position sounds like you, please visit our Police website here and select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website here and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact the Hiring Manager: Andrew Brooke,


Applications close at 4pm, Tuesday 19th December 2017.

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