<< Back to Search Results

Senior Applications Support Analyst - HCM

NZ Police
Job Category:
IT & computing
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Senior Applications Support Analyst - HCM

New Zealand Police

ICT Service Centre, Porirua

Salary Range BAND I $80,902 - $109,457

Permanent, Full Time

Job Requisition ID 2970



The New Zealand Police Information and Communications Technology Service Centre ICTSC) are seeking to appoint a Senior Applications Support Engineer, based at the Royal New Zealand Police College, Porirua.


The Police ICT Service Centre is here to save police officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police needs information delivered to the front line that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. With our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security. We are looking for people that have the technical expertise but most importantly share our vision for innovation, partnerships and being part of a positive work environment.


This role is responsible for:

  • Providing 2nd and 3rd level technical and functional leadership across all levels of support for designated applications.
  • Providing management of support and business knowledge appropriate to designated applications.
  • Providing professional, customer focused Application Support that is service-based, aligned with current IT industry best practices and meets Application Service Level Requirements as agreed with the business. 


CORE COMPETENCIES - You will demonstrate the following:

  • Communicate - Team Manager/Leader
  • Lead - Team Manager/Leader
  • Solve - Team Manager/Leader


To view the description of the above Core Competencies, visit Our Values on our website.



  • Extensive experience and knowledge of supporting applications across a large organisation.
  • Substantial experience and knowledge of working in a 2nd and 3rd level application support role, with proven ability to lead enterprise application issues through a problem management process to work around solution.
  • Experience in mentoring or guiding other staff preferred.
  • Ability to write technical documentation clearly and precisely.
  • Strong knowledge of PAO from both expert user and configuration is essential.
  • Strong knowledge of ESS and MSS (employee and manager self-service) important.
  • Knowledge of Workflow would be an advantage.
  • Extensive experience of use of LSMW.
  • Ability to lead investigations into problems from beginning through to resolution.
  • Experience of integration with SuccessFactors Recruitment and Onboarding would be an advantage.


ICT use the SFIA Level 6 Skills Framework. In submission of your application, experience in the following SFIA skillsets must be demonstrated:

  • Application Support (ASUP) - Level 4
  • Incident management (USUP) - Level 4
  • Change Management (CHMG) - Level 3
  • Problem Management (PBMG) - Level 4
  • Quality Management (QUMG) - Level 4



  • The successful applicant will be required to undergo a full reference and security check prior to offer of any employment being made.


To view the position description for this role, please copy and paste the following link:

If you are unable to view the position description, please email to request a PDF copy.



If this position sounds like you, visit our NZ Police website here and select ‘Current vacancies' to apply today! You will be required to submit a Cover Letter and Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience, and detailing how you meet the SFIA 6 Skills Framework requirements. In addition, you must complete an application form telling us why you are interested in the position and how you meet the Core Competencies of the role, using no more than 650 words for each section.


If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


IMPORTANT - Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our NZ Police website here and select ‘Current vacancies' to apply for this position.


If you have any questions about this vacancy, please contact the Hiring Manager Craig Haywood by phone on 04 238 3364.

Applications close at 4pm, Monday 18th December 2017.

Apply To:

<< Back to Search Results