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File Management Support Officer

NZ Police
Job Category:
Auckland - Auckland
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

File Management Support Officer

New Zealand Police


Salary Range $48,188.00 - $65,197.00

Permanent, Fulltime (shift work)

Job Requisition ID 3044



This is a nationally advertised vacancy for the position of File Management Support Officer (FMSO) based within Auckland City District.


The role of FMSO is to provide administrative support and telephony services to Police across the whole District. This includes data entry, typing, process and movement of files and provide an excellent customer service to the public.


The role requires the use of various Police and standard computer programs.


The role is a team base role in an open plan office involving 24/7 roster that consists of 2 Early shifts, 2 Late Shifts, 2 Nightshifts and 4 Rostered Days off.


Training will be provided to the successful applicants by the supportive team around you.



  • Enter, update and report on high-volume files/documents/data entry processes.
  • Prioritise workflow.
  • Manage time effectively to complete multiple files and meet deadlines.
  • Excellent Customer Service Skills.
  • Good verbal and written communication skills.
  • Prepares correspondence for internal and external agencies.
  • Conducts appropriate telephone enquiries in respect of files requested for Official Information and Privacy Acts.



  • Demonstrate a thorough knowledge and application of computer based record, file management and Microsoft Office Systems.
  • Demonstrate proficiency in data entry.         
  • Demonstrate customer service skills and an ability to work in a tem environment.


Core Competencies:  

  • Communicate Level 1 – Individual Contributor
  • Deliver Level 1 – Individual Contributor
  • Partner Level 1 – Individual Contributor


* To view the description of the above Core Competencies, visit Our Values on our website.


Special Requirements:

  • All shortlisted applicants will be required to undergo a typing test with a minimum. typing speed of 40 words per minute required.
  • Must have a current/full NZ driver licence.


Additional Information:

  • Position is subject to rotation.
  • 3 x positions available.
  • Successful applicant must reside in Auckland.
  • Transfer costs not included.



To view the position description for this role please copy and paste this link into a new browser:



If this position sounds like you, please visit our Police website here and select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website here and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact the Hiring Manager: Jacinta Fue,


Applications close at 4pm, Friday 15th December 2017.

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