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Customer Support Trainer

NZ Police
Job Category:
Customer services
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Customer Support Trainer

New Zealand Police


Salary Range $56,211.00 - $76,051.00


Job Requisition ID 3102


By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them. 


The New Zealand Police Information and Communication Technology Service Centre are seeking to appoint a Customer Services Trainer based at the Royal New Zealand Police College, Wellington.


The Police ICT Service Centre is here to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.


We are looking for a person with excellent customer service skills and a passion to deliver world class service, a person who will share our vision for innovation, partnership and being part of a positive work environment.


The Customer Support Trainer works with the Team Leaders to assess training needs and design and deliver modular courses to upskill staff working 24/7 to meet ICT Customer Service Standards.  It is expected that training content and delivery will be consistent with adult learning principles.


Skills and Experience - you will be able to demonstrate all of the following:

  • Proven experience in planning, delivering and evaluating training courses and/or programmes
  • Proven experience in working across operational and project groups in order to determine training needs and requirements
  • Demonstrated ability to build and maintain positive working relationships across a broad range of stakeholders.
  • Experience supporting others and contributing to a positive team environment.



Core Competencies – Level 2 Team Manager/Leader

  • Communicate
  • Deliver
  • Develop


*To view the description of the above Core Competencies, visit Our Values on our website.



Special Requirements:

  • Adult Learning qualification desired but not mandatory



Additional Information:

  • The successful applicant must reside in Wellington



*To view the position description for this role please copy and paste the link into a new browser:





If this position sounds like you, please visit our Police website: and select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact Erin Greally by way of email


Applications close at 4pm, Monday 26th March 2018.


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