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Team Leader: Kapiti Communications Centre

NZ Police
Job Category:
Customer services
Wellington - Kapiti
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

Team Leader

Kapiti Communications Centre

Permanent, Full-Time

Salary Range: $80.902 - $109.457

Job Requisition ID 6694



NZ Police's mission is to be the safest country in the world and to have the trust and confidence of all. The way the public communicate and engage with Police is central to achieving this.


Police is increasing its resources, and changing the way it works to provide a better service to those contacting them. As part of this transformation, Police has announced that a new communications and digital centre will open in Paraparaumu.


Applications are now open for a Team Leader position in the new Kapiti Communications Centre. The site is expected to be fully operational prior to Christmas 2018. There will be free parking provided on-site for all staff. The centre will initially be open for calls seven days a week between 7am and 11pm and will move to a 24/7 operation in 2019.


The role is varied and dynamic, supervising a team of non-emergency communicators. All aspects of the role are well covered in the Team Leader: Communication Centre's Position Description.



Skills - you wlil be able to:

  • Lead, direct and manage a team to deliver on Our Business
  • Actively supervise events for risk and potential impact on public trust and confidence and intervene when required
  • Provide clear and concise verbal briefings / de-briefings
  • Enable the effective performance of individuals and team through the Police High Performance Framework (including performance management of staff)



Experience - you will have:

  • Experience in policing roles that have led to successful outcomes and results
  • Experience managing staff operationally and administratively through leading behaviours that promote police values and foster a positive team environment



Education - you will need to be able to demonstrate a sound understanding of:

  • Emergency, disaster and critical management
  • Police's key operating strategies and how the Team Leader's role contributes to Our Business
  • Legislation, Standard Operating Procedures and policies applicable within a Communication Centre environment



Qualifications - you will hold the following:

  • First Aid Certificate



Core Competencies - you will demonstrate the following:

  • Communicate Level 2 - Team Manager/Leader
  • Lead Level 2 - Team Manager/Leader
  • Solve Level 2 - Team Manager/Leader


For more information about the above Core Competencies, visit “Our Values” on our website to view our Core Competency Framework: How We Do Things.


To view the position description for this role, please copy and paste the following link in a new browser:



If this position sounds like you, visit our Police website:  and select ‘Current vacancies' to apply today!


You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you are an existing Contractor working for Police, you must apply through the NZ Police career site and create a profile as an external candidate. Please do not include your QID.


If you have any questions about these positions please email the Internal Recruitment team at


Applications close at 5pm on Wednesday 24th October 2018.


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