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Area Manager - Tenancy Services - Christchurch

Housing New Zealand Corporation
Job Category:
Community Services
Canterbury - Christchurch
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Permanent full-time position
  • Senior leadership role within our People and Property business group
  • Annual salary of $115,518 and five weeks annual leave

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of.

The values that drive us are:

  • we trust, each other and share ownership
  • we care, about each other as people
  • everyone's contribution, matters
  • we are humble and genuine
  • we continually learn and innovate.

The role

Housing New Zealand's vision is 'Building lives and communities by housing New Zealanders'. To help achieve this, we require an Area Manager to lead our Christchurch based team. In this role you will be accountable for the leadership of the team whose key focus is to ensure operational excellence in the delivery of tenancy management and advice. You will be leading a mobile and in some cases geographically dispersed team with a focus on the delivery of consistent and accurate advice and services to our customers.

A key component of this role is coaching and developing the team to grow capability and deliver key measurable outcomes to support the achievement of People and Property goals and Housing New Zealand's KPI's. You will be responsible for driving nationally consistent standards and processes as well as focussing on the delivery of a smooth customer lifecycle. Active management of key stakeholders within the areas will be a key component of the role.

What you'll need to bring:

  • Proven experience leading and managing large teams across multiple geographic locations, including managing staff development and performance
  • Proven experience in inspiring and motivating direct reports and broader teams to achieve successful outcomes
  • A strong focus on driving operational excellence, effectiveness and efficiency
  • Experience working with different cultures and community groups
  • Experience working with budgets and managing a budget successfully
  • Experience working in a customer centric environment with a sound grasp of quality customer service
  • Knowledge of issues, priorities and concerns facing key customer and community groups in the region

What we offer

We offer five weeks annual leave for all new starters as well as a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community we would love to hear from you. To learn more about us and the work we do click here

To apply please follow the online process.

The reference code for this position is 46288GJO.

To see a copy of the position description and apply for the job, go to

To find out more about this opportunity please contact the HR Service Centre at

Applications close at 5.00pm on Monday, 21 January 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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