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Tenancy Liaison Officer

Housing New Zealand Corporation
Job Category:
Facilities/Asset Management
Northland - Whangarei
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
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Job Description

  • Full-time, permanent role
  • Based in Whangarei
  • Annual salary of $83,025 plus five weeks annual leave

About Housing New Zealand

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need. It isn't just about getting a roof over people's heads - we also work closely with others to ensure our tenants have access to good support services.

Our Values - Kotahitanga - One Team

Housing New Zealand has important work to do and our aspirations are big. We believe that people do their best within an environment of trust, care, contribution, humility and learning. We also do our best when we take personal responsibility to achieve our shared vision and maintain a working environment we are proud of. The values that drive us are:

  • We trust, each other and share ownership
  • We care, about each other as people
  • Everyone's contribution, matters
  • We are humble and genuine
  • We continually learn and innovate

The role

As Tenancy Liaison Officer, you will be responsible for supporting the implementation of the programmes by managing the interaction with tenants, internal staff and other community stakeholders as required. You will assist in the development and implementation of tenant consultation and relocation processes. You will also be a key contact working with the People and Property Team and Communications teams to develop and deliver planned interactions and communications with tenants.

Ideally you will have:

  • Excellent customer service skills with experience in complex customer-facing roles in a project environment
  • Able to build and maintain strong relationships, in difficult situations that may involve conflict
  • Strong communication and influencing communication skills
  • Proven negotiation and conflict resolution skills
  • Understanding of project management methodology
  • Full NZ driver's licence
  • Willingness and ability to travel as required when working with tenants in the Northland region

What we offer

We offer competitive salaries and five weeks annual leave for all new starters as well as a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here

We provide a working environment with opportunities for self-development and new challenges. If you'd like to join a team of professionals who are passionate about people, improving the quality of the lives of our tenants and giving something back to the community we would love to hear from you. To learn more about us and the work we do click here

To apply please follow the online process.

The reference code for this position is 47127GJO

To see a copy of the position description and apply for the job, go to

To find out more about this opportunity please contact HR Service Centre at

Applications close at 5.00pm on Wednesday, 27 March 2019.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, nationality, gender, sexual orientation, age, marital status, or disability.

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