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Team Leader Service Desk

NZ Police
Job Category:
Customer services
Wellington - Porirua
Wellington - Wairarapa
Job Type:
Ongoing - Full Time
Posted Date:
Closing Date:
File Attachment:
No File Attached
Employer Website:

Job Description

Team Leader Service Desk

New Zealand Police

Royal New Zealand Police College, Porirua

Salary Range $74,082.00 - $100,228.00


Job Requisition ID 4788


By working for New Zealand Police you'll be joining thousands of others who are collectively working towards the shared mission of making New Zealand the safest country. There are a huge range of roles within New Zealand Police and an amazingly diverse group of people working within them. 

The New Zealand Police Information and Communication Technology Service Centre are seeking to appoint a Team Leader for our Service Desk based at the Royal New Zealand Police College, Wellington.

The Police ICT Service Centre is here to save Police Officers time, enhance their safety and contribute to making New Zealand a safer community. To prevent crime and crashes, Police require information delivered to the frontline that is reliable and able to be accessed anywhere, anytime. Making this happen is the daily work of our people in the ICT Service Centre. Alongside our operational colleagues and partners we create world leading solutions in mobile, computer aided dispatch, intelligence, networks and security.

We are looking for a person with a strong customer service focus and a passion to deliver world class service, a person who will share our vision for innovation, partnership and being part of a positive work environment.

The Team Leader Service Desk manages a team of Service Desk Analysts providing effective 24/7 first point of contact support services for all ICT incidents and requests for Police and other government agencies providing emergency services.


Skills & Experiences - the successful applicant must be able to demonstrate the following:

  • Proven track record of leading teams in a busy operational environment.
  • Demonstrated ability to prioritise a busy workload ensuring high levels of service are maintained.
  • Demonstrated ability to build and maintain positive working relationships across a broad range of stakeholders.
  • Experience in  performance management, including allocating responsibilities, work packages, feedback and coaching as required
  • Demonstrated ability to manage performance issues; following disciplinary procedures both informally and formerly.
  • Experience supporting others and contributing to a positive team environment.



Core Competencies – Level 3 Manager/Leader

  • Communicate
  • Deliver
  • Develop
  • Lead


*To view the description of the above Core Competencies, visit Our Values on our website.



Special Requirements:

  • Proven experience in people management and leadership essential



Additional Information:

  • The successful applicant must reside in Wellington



*To view the position description for this role please copy and paste the link into a new browser:





If this position sounds like you, please visit our Police website: and select ‘Current vacancies' to apply today! You will be required to submit a Curriculum Vitae (maximum 4 pages) which provides a brief account of your relevant education, skills and experience. In addition, you must complete an application form telling us why you are interested in the position and how you meet the above Core Competencies of the role, using no more than 650 words for each section.


IMPORTANT: Applications submitted directly through the Government Jobs Website are no longer considered. Please visit our Police website: and select ‘Current vacancies' to apply for this position.


PLEASE NOTE: If you are an existing Police Employee, you must apply through our internal Careers site and include your QID number in your application.


If you have any questions about this vacancy, please contact Erin Greally by way of email


Applications close at 4pm, Monday 26th March 2018. 

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